Exchange Services Manager in Training

The Exchange; Fort Drum (NY); On-site; USD 49,000 - 60,000; Full time

Job summary

The Exchange is seeking a candidate for a Management role located in the Fort Drum area. The program involves learning the full scope of Exchange services under supervision, with mobility to relocate to Eastern Region locations upon program completion.

The role emphasizes hands-on supervision, daily service operations, and developing business acumen to run a successful facility. Completion of required certifications is expected within set timelines.

Qualifications

• Qualifications are dependent upon targeted role and will align with Exchange standards.
• Selected associates must affirm mobility and be available for assignment at any Exchange location upon program completion.
• Associate must complete Services Business Manager Contract Administration and Surveillance training within 7 days of placement into this role.
• Must complete ServSafe certification within 90 days of program completion or placement.

Responsibilities

• Assists in the daily operations of service facilities to ensure compliance with Exchange policies, procedures, safety protocols, and operational standards.
• Participates in structured training activities to develop operational, leadership, and supervisory competencies.
• Supports customer service operations by promoting service standards and assisting in the resolution of customer concerns.
• Assists with financial and business operations, including monitoring sales performance, supporting inventory control, cash handling, and expense management.
• Collaborates with the Exchange leadership to identify operational issues and implement continuous improvement initiatives.
• Demonstrates professionalism, accountability, and adaptability while acquiring the knowledge and skills required for placement into a permanent retail management position.

Skills

Supervision

Customer service

Leadership

Job description

The Exchange is seeking a candidate for a Management role located in the Fort Drum area. The program involves learning the full scope of Exchange services under supervision, with mobility to relocate to Eastern Region locations upon program completion.

The role emphasizes hands-on supervision, daily service operations, and developing business acumen to run a successful facility. Completion of required certifications is expected within set timelines.