Exchange & SaaS Support Engineer

Apex Systems; Fort Mill (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Everforth Apex is seeking an Exchange & SaaS Support Engineer to provide Tier-2 end-user support for Exchange Online, Outlook, Teams and OneDrive, including license administration. The role focuses on maintaining messaging and SaaS services in a highly regulated, customer-focused environment.

The ideal candidate has 2+ years of Microsoft 365 support experience and is comfortable working onsite in Fort Mill, SC.

Qualifications

• 2+ years of end-user support for Microsoft applications (Outlook, Teams).
• 2+ years of Box administration and end-user troubleshooting.
• 1–2 years of ServiceNow experience.
• 1–2 years of OneDrive administration and support.

Responsibilities

• Provide Tier-2 end-user support for Exchange Online, Outlook, OneDrive, Teams, and Box.
• Manage message archiving, retrieval, and deletion.
• Mailbox maintenance and access management.
• Develop and maintain process and environment documentation.
• Automate ServiceNow tickets.
• Participate in on-call rotations.

Skills

End-user support

Customer service

Microsoft 365 knowledge

Tools

PowerShell scripting

Box

ServiceNow

OneDrive

Exchange Online

Outlook

Microsoft Teams

Job description

Job#: 3048497

Job Description:

Exchange & SaaS Support Engineer

Location: Fort Mill, South Carolina (Onsite)

Role Overview

The Exchange and SaaS Support Engineer's role is to participate in the overall management and end-user support of Messaging and SaaS offerings. This position will provide support to our end-user population for Exchange Online, Outlook, Teams, and OneDrive, including license administration. Experience with other Microsoft 365 components is a plus.

Key Responsibilities

• Provide Tier-2 end-user support for Messaging and SaaS based end-user tools, including Exchange Online, Outlook, MS OneDrive, Microsoft Teams policy application, and Box.
• Manage message archiving, retrieval, and deletion.
• Perform mailbox maintenance and access management.
• Develop and maintain process and environment documentation.
• Automate ServiceNow tickets.
• Participate in on-call rotations.

Required Qualifications

Experience

• 2+ years of experience providing end-user support for Microsoft applications, specifically Outlook and MS Teams.
• 2+ years of experience in basic Box administration and end-user troubleshooting.
• 1-2 years of experience working with ServiceNow.
• 1-2 years of experience administering and supporting OneDrive.

Technical Skills

• 1+ years of experience creating and modifying PowerShell scripts to automate recurring tasks.

Preferred Qualifications

• Relevant, current technical certifications are encouraged.
• Strong customer service presence.
• Ability to troubleshoot potentially complex issues that involve working with other teams.
• Desire to learn new technologies in the cloud space.
• Hands-on experience working in complex infrastructure environments in a highly regulated industry.

Company Overview & Culture

We are looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.