EXCHANGE MANAGER ($2-5M)

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Colts Neck Township (NJ); On-site; USD 55,000 - 73,000; Full time

Benefits offered by this job

Competitive salary

Benefits day one

Healthcare

Retirement plans

PTO

Tuition reimbursement

Military family support

PSLF eligibility

Tax-free shopping

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Colts Neck, New Jersey seeks a leader to manage multiple departments including retail and service stations. The role focuses on achieving sales goals, ensuring strict adherence to policies, and delivering excellent customer service to service members and families.

The position requires strong operational oversight, staff coordination, and budget awareness, with duties spanning planning, reporting, and project execution in a federally managed environment.

Qualifications

• Three years of experience in administrative merchandising technical or other responsible work that enabled the applicant to gain general knowledge of store operation practices and procedures, skill in dealing with others in person to person work relationships, and the ability to exercise mature judgment.
• One year academic study above the high school level may be substituted for each 9 months of experience up to a maximum of a 4 year bachelor’s degree for 3 years of general experience.
• One year of responsible experience that provided a knowledge of retail and/or services type operations practices and procedures, understanding of management methods and techniques used in monitoring, developing and improving operational plans.

Responsibilities

• Directly responsible for the performance and mission effectiveness of the Exchange and compliance with operating procedures; manages loss prevention and inventory shrink.
• Plans and directs operations to achieve sales and profit goals; coordinates with department managers; ensures uniform merchandise and assistance to military customers.
• Conducts meetings to ensure proper implementation of programs; manages development of the activity budget and control of funds.

Job description

Why the Navy Exchange Service Command?

While some serve overseas for our country, we hold down the fort — we serve the men and women who wear the flag — America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do.

Why the Navy Exchange Service Command?

While some serve overseas for our country, we hold down the fort — we serve the men and women who wear the flag — America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do.

You can expect an unforgettable, dynamic, and competitive work environment.

The Benefits Begin DAY ONE

We know you work hard and cultivate the very best solutions for your family — and that’s why the benefits we offer, you won’t find anywhere else:

• Competitive Salary: Federal pay beginning at the Non-Appropriated Fund NF-01 level + depending on experience.
• Immediate Coverage: Benefits begin on DAY ONE.
• Comprehensive Healthcare: Federal Healthcare benefits, Dental, and Vision coverage.
• Retirement Plans: 401(k) & Pension Plan options.
• Paid Time Off: Accrual of PTO starts on DAY ONE.
• Education & Growth: Tuition reimbursement program.
• Military Family Support: Continuity Programs for Military Spouses.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible* after qualifying years of service.
• Exclusive Perks: Tax-free shopping, worldwide, at any Navy Exchange location.

Because here at the Navy Exchange Service Command, there’s no such thing as tomorrow — there’s only today. GET AFTER IT. Seize the opportunity to grow and be community-driven, too. Build a mission-driven life. Mission: YOU.

https://www.youtube.com/watch?v=9h1WLIY3hT8 Heroes Welcome

Job Summary

Manages all operations of an activity consisting of several departments including the retail store personalized services service station food outlets and concessionaires.

Duties And Responsibilities

• Directly responsible and accountable for the performance and mission effectiveness of the Exchange and in compliance with all operating procedures. Assesses the overall efficiency and integrity of assigned functions with particular emphasis on high risk areas that may be susceptible to loss such as inventory shrink shoplifting refund fraud paperwork error associate theft receiving and Open Purchase Order OPO errors. Ensures that all directives policies and regulations relative to the management of cost control and loss prevention initiatives are adhered to. Actively works to create an environment intolerant of internal and external theft paperwork error and inventory shrink.
• Plans and through subordinate supervisors directs all operations of the activity to ensure achievement of established sales and profit goals. Initiates corrective action as necessary. Implements NEXCOM policies and procedures coordinates operations with department managers and or supervisors. Monitors activity operations and recommends staffing requirements based on projected sales services level goals. - Responsible for uniform merchandise and assistance to military customers.
• Conducts meetings with associates and supervisors to ensure proper implementation of NEX programs and customer service. - Performs administrative functions relating to the development of the activity budget and exercises obligational authority for the control of funds within prescribed limits.
• Researches and develops potential projects prepares project submissions and manages or assists in managing approved projects.
• Initiates correspondence relating to operational and administrative aspects of the activity. Responsible for the preparation and completion of required reports.
• Attends and represents the activity at operational and staff meetings and provides input on the activity s progress and goal achievements. - Responsible for the personnel management of the activity.
• Reviews requests for equipment supplies etc.
• Carries out policy of courtesy and service.
• Works under the general direction of the District Vice President or District Operations Specialist who provides overall guidance and assistance on matters of policy or procedures. Exercises judgment and initiative in carrying out all phases of the activity. Work is reviewed in terms of efficiency of operations and effectiveness in meeting operating goals.
• Performs other related duties as assigned. TRAINING REQUIREMENT Associate must receive hazardous material HazMat training within 90 days of hire per Department of Transportation regulations. The incumbent of this position must file a Financial Disclosure Report OGE Form 450 as required

General Experience

Three years of experience in administrative merchandising technical or other responsible work that enabled the applicant to gain general knowledge of store operation practices and procedures skill in dealing with others in person to person work relationships and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE One year academic study above the high school level may be substituted for each 9 months of experience up to a maximum of a 4 year bachelor s degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE One year of responsible experience that provided a knowledge of retail and or services type operations practices and procedures understanding of management methods and techniques utilized in monitoring developing and improving operational plans or similar work that demonstrated improving operational plans maintenance of inventory levels and stock controls customer service maintenance of equipment exempt or nonexempt supervisory experience and maintaining effective sanitation security and safety regulations or similar work that demonstrated the knowledge and abilities to perform the work of the position.

Primary Location

United States-New Jersey-Colts Neck

Other Locations

United States-New Jersey-Lakehurst

Organization

Lakehurst

Job

Retail/Services Sales/Operations, Customer Service

Schedule

Full-Time (35 + hours)

Unposting Date

Nov 21, 2026, 8:59:00 PM