EXCHANGE MANAGER ($10-20M)

Navy Exchange Service Command; Bremerton (WA); On-site; USD 64,000 - 82,000; Full time

Job summary

Navy Exchange Service Command (NEXCOM) is seeking an Exchange Manager to lead all operations of a branch, with responsibility for multiple departments including retail, services, food outlets, and concessions. This role requires strong leadership to meet sales and profit goals, enforce procedures, and maintain high customer service standards within security-conscious environments.

The position emphasizes cost control, loss prevention, and staff development under senior guidance, with required

Qualifications

• Three years' experience in merchandising/retail or related areas.
• Experience supervising staff and managing budgets.
• Knowledge of inventory, shrink, loss prevention and customer service processes.

Responsibilities

• Direct operations to meet established sales and profit goals; implement NEXCOM policies and procedures.
• Coordinate operations with department managers and supervisors.
• Provide uniform merchandise and assistance to military customers; conduct staff meetings.
• Develop and monitor activity budget; manage funds within prescribed limits.
• Represent the activity at meetings and provide input on progress and goal achievements.
• Oversee personnel management and review equipment and supply requests.

Skills

Merchandising & retail practices

People management

Loss prevention awareness

Education

High school diploma or equivalent

Job description

Job Description - EXCHANGE MANAGER ($10-20M) (260003Q1)

Job Description

EXCHANGE MANAGER ($10-20M)

Job Number

260003Q1

Primary Location

United States-Washington-Bremerton

Organization

Bremerton Pay Range : $63,559 - $82,049 based on exp

Job Summary: Manages all operations of a branch or location, including several departments such as the retail store, personalized services, service station, food outlets, and concessionaires.

Duties and Responsibilities

• - Directly responsible and accountable for the performance and mission effectiveness of the Exchange and/or assigned departments, as well as compliance with all operating procedures. Assesses the overall efficiency and integrity of assigned functions, with particular emphasis on high-risk areas susceptible to loss, such as inventory shrink, shoplifting, refund fraud, paperwork errors, associate theft, receiving, and Open Purchase Order (OPO) errors. Ensures that all directives, policies, and regulations relative to the management of cost control and loss prevention initiatives are adhered to. Actively works to create an environment intolerant of internal and external theft, paperwork error, and inventory shrink.
• - Plans and, through subordinate supervisors, directs all operations of the activity to ensure achievement of established sales and profit goals. Initiates corrective action as necessary. Implements NEXCOM policies and procedures, coordinates operations with department managers and/or supervisors. Monitors activity operations and recommends staffing requirements based on projected sales/services level goals.
• - Responsible for uniform merchandise and assistance to military customers.
• - Conducts meetings with associates and supervisors to ensure proper implementation of NEX programs and customer service.
• - Performs administrative functions relating to the development of the activity budget and exercises obligational authority for the control of funds within prescribed limits.
• - Researches and develops potential projects, prepares project submissions, and manages or assists in managing approved projects.
• - Initiates correspondence relating to operational and administrative aspects of the activity. Prepares and completes required reports.
• - Attends and represents the activity at operational and staff meetings, and provides input on the activity's progress and goal achievements.
• - Responsible for the personnel management of the activity.
• - Reviews requests for equipment, supplies, etc.
• - Carries out the policy of courtesy and service.
• - Works under the general direction of the District Vice President, General Manager, or other manager, who provides overall guidance and assistance on matters of policy or procedures. Receives technical guidance and support from managers at the main Exchange. Exercises judgment and initiative in carrying out all phases of the activity. Work is reviewed in terms of efficiency of operations and effectiveness in meeting operating goals.
• - Requires Secret (S) Security Clearance.
• - Performs other related duties as assigned.

TRAINING REQUIREMENT: Associate must receive hazardous material (HazMat) training within 90 days of hire per Department of Transportation regulations.

The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required.

A total of 5 years consisting of the following:

GENERAL EXPERIENCE

Three years' experience in responsible work that enabled the applicant to gain a general knowledge of merchandising and retail practices and processes; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE

One year of academic study above the high school level may be substituted for every 9 months of experience, up to a maximum of a 4-year bachelor's degree for 3 years of general experience.

AND

Two years of progressively responsible experience which provided a knowledge of retail and/or service type operations, practices and procedures; and an understanding of management methods and techniques utilized in monitoring, developing and improving operational plans; or similar work which demonstrated improving operational plans, maintenance of inventory levels and stock controls, customer service, maintenance of equipment; exempt or nonexempt supervisory experience; and maintaining effective sanitation, security and safety regulations; or similar work which demonstrated the knowledge and abilities to perform the work of the position.

Job

Retail/Services Sales/Operations, Customer Service