Exam Security Client Advisor

Ascend Learning; Leawood (KS); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible PTO

Medical Insurance

Dental/Vision Insurance

Life Insurance

401(k) matching

Parental Leave

Wellness Resources

Charitable Matching

On-site Fitness

Community Outreach

Job summary

Ascend Learning is seeking an Exam Security Client Advisor to guide nursing education clients in optimizing secure use of assessment products and fostering academic integrity. Hybrid work from Leawood, KS is preferred, with remote options within the United States.

The role requires 5+ years in nursing academia or client success, 2+ years teaching in nursing, and strong presentation and communication skills to support healthcare education clients. Travel up to 10% may be needed.

Qualifications

• 5+ years of industry experience within Nursing Academia or Client Success required.
• 2+ years of experience teaching in an academic nursing setting preferred.
• 2+ years of experience in nursing education using ATI resources is strongly preferred.
• Familiarity with the nursing and allied health education industry.
• Strong written and verbal communication skills tailored for customers and customer-facing staff.
• Proficient in delivering engaging presentations both in-person and virtually to clients.
• Experience understanding and addressing the needs of the healthcare education industry.
• Proven ability to manage, organize, and prioritize multiple projects.
• Effective team collaboration skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to travel up to 10% of the time.

Responsibilities

• Develop and deliver comprehensive content for new customer onboarding focusing on exam security and academic integrity.
• Conduct personalized client consultations to address exam security concerns and enhance programs.
• Provide training sessions for cross-functional teams to ensure unified understanding of exam security protocols.
• Create and host client-facing webinars covering exam security and integrity topics.
• Develop academic integrity case studies for clients to use as educational resources.
• Manage and monitor social media interactions to address potentially harmful groups or profiles.
• Prepare customer-facing communications addressing exam security issues and inquiries.
• Collaborate with cross-functional teams to analyze customer inquiry trends and monitor outcomes.
• Assist Commercial teams in messaging that Ascend’s commitment to assessment integrity.
• Stay informed on industry best practices and literature to support exam security programs.

Skills

Nursing academia

Client success

Public speaking

Project management

Communication

Job description

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs.

WHAT YOU'LL DO

As an Exam Security Client Advisor, you will play a pivotal role in advising and servicing our customers' test security needs, providing expert guidance and support to enhance client confidence in Ascend Learning products. Your responsibilities will include assisting clients in optimizing the secure use of Ascend Learning assessment products, supporting them in fostering a culture of academic integrity, and reinforcing strong ethical standards in nursing education. With a strong background in nursing and healthcare education, you will leverage your understanding of academic integrity from the educators’ perspective to position Ascend as a thought leader in best practices for academic integrity, utilizing market research and literature expertise to strengthen our capacity to assist clients in implementing effective test security measures across all our healthcare brands.

WHERE YOU’LL WORK

This position will work a hybrid schedule from our Leawood, KS office location preferred. Remote will be considered within the United States.

HOW YOU’LL SPEND YOUR TIME

• Develop and deliver comprehensive content for new customer onboarding, focusing on exam security and academic integrity overviews.
• Conduct personalized client consultations to address exam security concerns and enhance academic integrity programs.
• Provide training sessions for cross-functional Ascend team members to ensure a unified understanding of exam security protocols.
• Create and host engaging client-facing webinars that cover key topics in exam security and academic integrity.
• Develop and distribute academic integrity case studies for clients to use as educational resources.
• Manage and monitor social media interactions to proactively address and mitigate potentially harmful groups or profiles.
• Script and prepare customer-facing communications to effectively address exam security issues and inquiries.
• Collaborate with cross-functional teams, including ILAS stakeholders, to analyze customer inquiry trends and monitor exam security outcomes.
• Assist the Commercial teams in crafting messaging that highlights Ascend’s commitment to maintaining assessment integrity.
• Stay informed on industry best practices and literature to support Ascend Learning's exam security program and thought leadership initiatives.

WHAT YOU'LL NEED

• 5+ years of industry experience within Nursing Academia or Client Success required.
• 2+ years of experience teaching in an academic nursing setting preferred.
• 2+ years of experience in nursing education using ATI resources is strongly preferred.
• Familiarity of the nursing and allied health education industry.
• Strong written and verbal communication skills, with the ability to tailor messages for diverse audiences, particularly customers and customer-facing staff.
• Proficient in delivering engaging presentations both in-person and virtually to clients.
• Experience in understanding and addressing the needs of the healthcare education industry.
• Proven ability to manage, organize, and prioritize multiple projects and tasks effectively.
• Effective team collaboration skills.
• Strong problem-solving and critical-thinking abilities, with a track record of independently identifying and resolving issues promptly.
• Ability to potentially travel up to 10% of the time.

BENEFITS

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups

Fostering A Sense of Belonging

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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Equal Opportunity Employer
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