Exam Registration Specialist for Certification Operations

CFP Board; Washington, Northern (District of Columbia, KY); Hybrid; USD 54,000 - 63,000; Full time

Job summary

CFP Board in Washington, DC is seeking a Program Coordinator, Exam Registration to support Certification & CE Operations by coordinating examination registration activities and administering policies. The role maintains candidate records and delivers high-quality support to CFP exam candidates and stakeholders.

The position focuses on accurate processing, adherence to requirements, and continuous improvement, with a hybrid work schedule based in the Washington DC office.

Qualifications

• Bachelor's degree in business administration or related field.
• 1–3 years of professional experience in certification, credentialing, examination administration, higher education, or customer operations.
• Knowledge of certification, testing, or credentialing operations preferred.
• Ability to coordinate multiple projects and meet deadlines.
• Excellent written and verbal communication skills.

Responsibilities

• Coordinate examination registration activities to ensure applications, deadlines, and documentation are processed accurately and timely.
• Apply CFP examination policies, procedures, and terms consistently while ensuring candidate compliance.
• Assist candidates with registration, withdrawals, refunds, testing accommodations, and related processes.
• Monitor examination email and communication channels and respond professionally to inquiries.
• Maintain accurate examination records and data integrity within CFP Board systems.
• Prepare routine reports and dashboards to support monitoring and operations.

Skills

Customer service orientation

Effective communication

Organizational skills

Attention to detail

Policy interpretation

Education

Bachelor's degree in business administration, public administration, psychology, education, communications, or a related field

Tools

Microsoft Office (Outlook, Excel, Word, PowerPoint)

AMS/CRM systems

Job description

CFP Board in Washington, DC is seeking a Program Coordinator, Exam Registration to support Certification & CE Operations by coordinating examination registration activities and administering policies. The role maintains candidate records and delivers high-quality support to CFP exam candidates and stakeholders.

The position focuses on accurate processing, adherence to requirements, and continuous improvement, with a hybrid work schedule based in the Washington DC office.