EWRS Services Coordinator - Admin & Tracking Expert

Lucayan Technology Solutions LLC; Huntsville (AL); In loco; USD 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Lucayan Technology Solutions LLC is seeking an EWRS Service Team Coordinator to administer the EWRS (DF/ EDT) for Huntsville programs. You will act as the main CEHNC contact, ensure requests are tracked and resolved, and maintain logs and records in accordance with security requirements.

You will monitor assignments, coordinate with branches, and support system changes while safeguarding government property and credentials. This is a full-time on-site role at Redstone Arsenal.

Competenze

• Experience in customer service, administrative support, or coordination roles.
• Ability to work independently and follow detailed instructions.
• Strong written communication and organizational skills.
• Familiarity with Microsoft Teams, SharePoint, and Power BI-based systems is a plus.

Mansioni

• Manage day-to-day EWRS operations and provide instruction on EWRS use to CEHNC programs.
• Serve as primary point of contact for CEHNC users and troubleshoot issues.
• Ensure requests are assigned within 24 hours and follow up on delays.
• Maintain logs for EWRS communications and issues; coordinate system changes and training.

Conoscenze

Customer service

Administrative coordination

Attention to detail

Written communication

Strumenti

Microsoft Teams

SharePoint

Power BI

Descrizione del lavoro

Lucayan Technology Solutions LLC is seeking an EWRS Service Team Coordinator to administer the EWRS (DF/ EDT) for Huntsville programs. You will act as the main CEHNC contact, ensure requests are tracked and resolved, and maintain logs and records in accordance with security requirements.

You will monitor assignments, coordinate with branches, and support system changes while safeguarding government property and credentials. This is a full-time on-site role at Redstone Arsenal.