EWM Operations Coordinator

Belimo; Danbury (CT); On-site; USD 54,000 - 62,000; Full time

Job summary

Belimo is seeking an EWM key user to act as a liaison between warehouse staff and IT, providing first-level support, training, and feedback for SAP EWM. The role focuses on ensuring correct process execution, resolving day-to-day issues, and aiding in UAT and documentation.

The ideal candidate has 1–3 years in a warehouse setting with strong communication, problem-solving, and basic IT knowledge to support system improvements and training initiatives at our Danbury location.

Qualifications

• High School Diploma or GED required.
• 1-3 years of experience working in a warehouse setting.
• EWM experience is a plus.
• A deep understanding of how EWM is used for daily operations within a warehouse environment.
• Strong communication skills with both warehouse staff and IT professionals.
• Ability to analyze and resolve system and process issues.
• Familiarity with all aspects of warehouse management from goods receipt to shipping.
• Some IT system knowledge to communicate with the support team.

Responsibilities

• First-level support for operators with questions or problems in the EWM system.
• Train end-users on proper system use and share best practices.
• Identify system or process issues and escalate to IT or support teams.
• Provide operational feedback to improve warehouse processes and system functionality.
• Participate in user acceptance testing (UAT) and testing phases for configurations.
• Assist in documenting procedures and creating training materials.
• Back up group leaders with task assignment, performance monitoring, and issue resolution.
• Coordinate and monitor daily warehouse activities to ensure smooth execution.

Skills

Warehouse operations

EWM knowledge

Communication skills

Problem solving

IT system knowledge

Training / knowledge sharing

Education

High School Diploma or GED

Tools

SAP EWM

Job description

Introduction

An EWM (Extended Warehouse Management) key user is an operational expert who acts as a liaison between warehouse staff and IT, providing first-level support, training, and process feedback for the SAP EWM system. Their responsibilities include resolving day-to-day system issues, ensuring correct process execution, identifying needs for system improvement, and assisting with user training and documentation. This role requires a strong understanding of warehouse operations and the EWM system to bridge the gap between business needs and technical solutions.

Key Responsibilities

• First-level support: Serve as the initial point of contact for operators who have questions or problems with the EWM system and help them correct handling failures.
• User training and knowledge sharing: Train end-users on the proper use of the system, share best practices, and keep them informed about new functions and process updates.
• Issue identification and escalation: Identify system or process issues and communicate them to IT or the functional support team for resolution. They may also create support tickets and track their progress.
• Process improvement: Provide feedback from an operational perspective to help identify opportunities for improving warehouse processes and system functionality.
• Testing and implementation support: Participate in user acceptance testing (UAT) and other testing phases to validate new system configurations or updates.
• Documentation: Assist in documenting operational procedures, creating training materials, and gathering user feedback.
• Step in to back up group leaders as needed, including task assignment, performance monitoring, and issue resolution to maintain daily operations.
• Assist with coordinating and monitoring daily warehouse activities to ensure smooth execution.

Required Expertise

• High School Diploma or GED required.
• 1-3 years' experience working in a warehouse setting.
• EWM experience is a plus.
• EWM operational expertise: A deep understanding of how EWM is used for daily operations within a warehouse environment.
• Strong communication skills: The ability to communicate clearly with both warehouse staff and IT professionals.
• Problem-solving ability: The capacity to analyze and resolve system and process issues.
• Knowledge of warehouse processes: Familiarity with all aspects of warehouse management, from goods receipt to shipping.
• IT system knowledge: While not always a technical role, some knowledge of the underlying IT system is helpful for communicating with the support team.

This position is not eligible for visa sponsorship or support such as H1B, TN, E-3, CPT, OPT, STEM OPT, or employment based permanent residence processes, now or in the future.

People at Belimo

Smart buildings start with dedicated people. We bring talented people together and foster an environment to succeed. At Belimo, respect, trust, and support across departments help ideas move quickly into real-world solutions, because we achieve more together than we ever could alone.

About Belimo

Belimo is the global market leader in the development, production, and sales of field devices for the energy-efficient control of heating, ventilation and air-conditioning systems. The focus of our core business is on damper actuators, control valves, sensors and meters. Founded in 1975, the company has been listed on the Swiss Exchange (SIX) since 1995.

Compensation & Benefits

Belimo is committed to paying all employees in a fair, equitable and transparent manner. The base pay for this position ranges from $26 - $30 hourly with a target performance bonus of 7% of an employee’s annual base salary. Compensation is based on several factors including geographic location and may vary depending on job related knowledge, skills, education and experience. Belimo is a total compensation company which includes a comprehensive benefits package including a full range of medical, financial, and other competitive benefits.

Belimo is proud to be an equal opportunity employer. #WeAreBelimo