EVS Team Lead - Full Time (Swing Shift)

Oaklawn; Hot Springs (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Oaklawn invites applications for an EVS Team Lead to supervise daily housekeeping operations at our casino resort in Hot Springs, AR.

You will lead EVS attendants, maintain high cleanliness standards and ensure safety and guest satisfaction across all public areas.

Qualifications

• 1+ years professional housekeeping.
• Previous supervisory experience 1+ years.
• High School grad or GED preferred but not required.
• Guest service experience preferred.
• Must be able to perform the physical job duties of all EVS team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Responsibilities

• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.
• Hires, trains and develops EVS attendants, schedules work areas and follows up.

Skills

Housekeeping

Supervisory experience

Guest service

Communication

Teamwork

Education

High School diploma or GED

Job description

_ Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. _

We are currently seeking a talented individual to become an EVS Team Lead. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The EVS Team Lead is responsible for the daily upkeep of the interior and exterior of the Casino/Resort facility while upholding Oaklawn's Core Values. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary:

• Maintains the cleanliness, safety and sanitation of the Casino and public areas
• Conducts daily tours of all areas to ensure that EVS attendants are completing work as assigned and meeting OJC standards and Core Values
• Maintains shift log or report, communicating any irregularities necessary for successful operations of other shifts.
• Knows safe work habits and ensures that team is following safety protocols
• Responds to cleaning or grounds keeping requests from other departments.
• Identifies and communicates cleaning supplies and equipment needs to EVS Manager
• Assures prompt, courteous service to all guests, internal and external.
• Hires, trains and develops EVS attendants, schedules work areas and follows up
• Provides leadership and assistance to EVS Team.
• Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
• Cooperates and communicates with all fellow team members, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, internal policies and procedures, as well, as applicable laws and gaming regulations
• Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
• Effectively communicates concerns and information to supervisor and listens to communication from supervisor.
• Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.
• Observes and reports any and all unsafe behavior displayed by internal and external guests.
• Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests
• Ability to use equipment associated with position; including but not limited to the use of vacuum cleaners, mops, brooms and floor machines.
• Superior attention to detail
• Strong analytical and problem solving skills
• Strong guest service skills
• Ability to work in a fast paced, high energy environment
• Supervisory skills and able to lead by example
• Excellent verbal skills
• Ability to maintain a professional and positive demeanor with guests and team members
• Ability to adhere to OJC attendance standards
• Ability to use a hand-held radio for communications
• Must be able to work as part of a team and maintain a positive attitude, as well as work independently
• Flexible and adaptable to work in changing environment
• Punctual attendance required
• Ability to work required overtime.
• Other duties as assigned

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• 1+ years professional housekeeping
• Previous supervisory experience 1+ years
• High School grad or GED preferred but not required
• Guest service experience preferred.
• Must be able to perform the physical job duties of all EVS team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES

This job has supervisory responsibilities.

• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.