EVS Supervisor: Lead, Quality & Training

Yale New Haven Health; New London (CT); On-site; USD 42,000 - 62,000; Full time

Job summary

Yale NewHaven Health is seeking an Environmental Services Supervisor to manage day-to-day EVS operations, supervise staff, assign duties, and ensure areas are cleaned to the required standard. You will monitor performance and quality, coaching when needed.

The role requires coordinating with other departments, addressing employee and customer issues, enforcing the union contract, and supporting hospital initiatives while delivering excellent service to patients, families, visitors and staff.

Qualifications

• High School or GED completion.
• 2 years supervisory experience preferred; 2 years broad customer service experience required.
• Ability to deliver excellent customer service to patients, families, visitors, physicians and staff.

Responsibilities

• Supervise EVS staff and assign duties across shifts.
• Monitor quality and ensure cleaning standards are met.
• Resolve employee issues and disciplinary actions per union contract.
• Coordinate training needs and conduct performance evaluations.
• Review schedules and approve time off.
• Conduct daily staff meetings and communicate operational issues.
• Identify process improvements using Blue Belt techniques.
• Draft and revise department procedures.
• Support hospital initiatives and liaise with department director.

Skills

Customer service

Supervisory experience

Problem solving

Education

High School / GED

Job description

Yale NewHaven Health is seeking an Environmental Services Supervisor to manage day-to-day EVS operations, supervise staff, assign duties, and ensure areas are cleaned to the required standard. You will monitor performance and quality, coaching when needed.

The role requires coordinating with other departments, addressing employee and customer issues, enforcing the union contract, and supporting hospital initiatives while delivering excellent service to patients, families, visitors and staff.