EVS Shift Supervisor

Seneca Erie Gaming Corporation; Buffalo (NY); On-site; USD 20,000 - 29,000; Full time

Job summary

Seneca Resorts & Casinos in Buffalo, NY seeks an EVS Shift Supervisor to lead Environmental Services on a designated shift. You will supervise cleaning of the casino, public areas, and restaurants, provide training, and uphold the highest standards of cleanliness and sanitation.

This role requires strong communication, the ability to manage staff, and compliance with all safety and information security policies.

Qualifications

• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Proficient computer skills preferred.

Responsibilities

• Oversee EVS operations on an assigned shift (casino, public areas, restaurants).
• Assist with instruction and training of EVS staff.
• Maintain high standards of cleanliness and sanitation.
• Monitor areas and use checklists/inspections to ensure appearance.

Skills

Communication skills

Written communication

Computer skills

Education

High School diploma or equivalent

Tools

Cleaning equipment

Job description

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

The EVS Shift Supervisor assists in managing and supervising the Environmental Services (EVS) Department on an assigned shift.

All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Oversee operations of Environmental Services including: the cleaning of the casino, public access areas, and restaurants on an assigned shift.
2. Assist with instruction and training of EVS staff.
3. Maintain exceedingly high standards of cleanliness and sanitation.
4. Monitor areas to ensure proper appearance of facilities is maintained through use of checklists and visual inspections.
5. Monitor inventory/supplies and recommend purchase of supplies to supervisor.
6. Perform EVS duties along with staff as deemed necessary.
7. Assist in other projects, as required.
8. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
9. Provide exceptional 4 Diamond customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
10. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
11. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
12. Attend all necessary meetings.
13. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS:

Education/Experience:

1. Must be 18 years of age or older upon employment.
2. High School diploma or equivalent required.
3. Minimum of one (1) year experience in the field of environmental services.
4. Minimum one (1) year of supervisory experience preferred.
5. Must be familiar with proper use of all cleaning equipment and chemicals.
6. Proficient computer skills preferred.

Language Skills and Reasoning Ability:

1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3. Ability to define problems, collect data, establish facts and draw valid conclusions.
4. Must have the ability to deal effectively and interact well with the customers and employees.
5. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

1. Adequate manual dexterity to operate cleaning equipment.
2. Occasionally lifts/moves over twenty-five (25) pounds of cleaning equipment.
3. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and may be exposed to toxic or caustic chemicals.
4. Employee must work with cleaning chemicals, and must be able to properly dilute, use and insure their safety, as well as other who come in contact with chemicals.
5. Occasional travel is required.
6. Must be able to climb and descend ladders.
7. Must be able to stand, walk, and move through all areas of the casino.
8. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate: $17.92 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Welcome to Seneca Resorts & Casinos! We are thrilled that you are considering joining our team. At Seneca Resorts & Casinos, our mission is to provide the best place to work and play. Our dedication to this mission is reflected in our BEST Service Standards! We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well‑being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Resorts & Casinos. We are committed to sustainable practices that ensure long‑term growth and stability for the future workforce at SRC! Thank you for considering Seneca Resorts & Casinos. We look forward to receiving your application and learning more about how you can contribute to our outstanding team. Warm regards, The Seneca Resorts & Casinos Team.