EVS Shift Manager - (2:00A-10:30A)

Bally’s Corporation; Dover (DE); Presencial; USD 39.000 - 48.000; Tempo integral

Benefícios oferecidos por esta vaga

Free DART rides (30 days)

Delaware commute reimbursements

Resumo da vaga

Bally's, Dover Downs, is seeking an Environmental Services Supervisor to oversee the overnight shift from 2:00 AM to 10:30 AM, ensuring a clean, safe, and welcoming casino environment. You will lead a team, coordinate with departments, train staff, monitor performance, and enforce safety and housekeeping standards.

Weekend, holiday, and night availability is required, with opportunities for growth. Join Bally's to contribute to guest satisfaction, cost control, and high-quality service in a

Qualificações

• Must have supervisory experience in hotel operations.
• Must be able to speak, read and write English.
• Excellent organizational and time management skills.
• Able to handle multiple assignments and meet deadlines.

Responsabilidades

• Produces and maintains an exceptional work environment.
• Ensures that Dover Downs employees are informed of pertinent information including property/departmental goals and objectives.
• Establishes and maintains close working relationships with all departments ensuring maximum cooperation, productivity, morale and guest service.
• Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.
• Displays fair treatment with respect to disciplinary action producing documentation as necessary.
• Resolves guest and Dover Downs employee issues/disputes.
• Mentors line staff assisting in their professional development and growth.
• Produces performance appraisals for direct reporting employees.

Conhecimentos

Supervisory experience

English proficiency

Organization

Time management

Customer service

Communication skills

Formação

High school diploma or GED

Ferramentas

Microsoft Word

Descrição da vaga

• Produces and maintains an exceptional work environment.
• Ensures that Dover Downs employees are informed of pertinent information including property/departmental goals and objectives.
• Establishes and maintains close working relationships with all departments ensuring maximum cooperation, productivity, morale and guest service.
• Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.
• Displays fair treatment with respect to disciplinary action producing documentation as necessary.
• Resolves guest and Dover Downs employee issues/disputes..
• Mentors line staff assisting in their professional development and growth.
• Produces performance appraisals for direct reporting employees.
• Monitors labor resources to ensure maximum effectiveness in guest service while realizing full profit potential.
• Inspects public areas (casino, public restrooms, front drive, pool area, elevators, etc.) ensuring all is cleaned and well maintained.
• Ensures that storage closets are properly stocked with supplies.
• Generates purchase orders as needed.
• Conducts required number of written inspections.
• Ensures that staff is producing Maintenance Requests.
• Ensures that Daily Cleaning Projects are properly executed.
• Issues and collects master keys.
• Evaluates employee performance routinely, delivering positive and negative feedback in a timely and effective fashion.
• Adheres to department and property policies and procedures.
• Resolves guest and employee issues.
• Ensures that company assets/equipment/inventories are protected.
• Interviews, selects, hires, and retains superior employees.
• Conducts formal and informal training for subordinates.
• Conducts formal and informal coaching and counseling with subordinates.
• Rewards and recognizes superior performers.
• Ensures that employees work safely and follow all safety rules to minimize work related injuries.
• Ensures compliance with relevant laws and regulations as well as company policies and procedures.
• Maintains up-to-date knowledge of industry and competition.
• Ensures effective communication within the department and company.
• Holds subordinates accountable for established performance expectations.
• Motivates and develops staff; provides advice and guidance as appropriate.
• Complies with and enforces compliance with the company’s recycling program standards.
• Performs other duties as assigned.
• Must be available to work weekends, holidays, and nights as scheduled

Shift: 2:00A - 10:30A

Responsibilities

• Produces and maintains an exceptional work environment.
• Ensures that Dover Downs employees are informed of pertinent information including property/departmental goals and objectives.
• Establishes and maintains close working relationships with all departments ensuring maximum cooperation, productivity, morale and guest service.
• Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.
• Displays fair treatment with respect to disciplinary action producing documentation as necessary.
• Resolves guest and Dover Downs employee issues/disputes..
• Mentors line staff assisting in their professional development and growth.
• Produces performance appraisals for direct reporting employees.
• Monitors labor resources to ensure maximum effectiveness in guest service while realizing full profit potential.
• Inspects public areas (casino, public restrooms, front drive, pool area, elevators, etc.) ensuring all is cleaned and well maintained.
• Ensures that storage closets are properly stocked with supplies.
• Generates purchase orders as needed.
• Conducts required number of written inspections.
• Ensures that staff is producing Maintenance Requests.
• Ensures that Daily Cleaning Projects are properly executed.
• Issues and collects master keys.
• Evaluates employee performance routine, delivering positive and negative feedback in a timely and effective fashion.
• Adheres to department and property policies and procedures.
• Resolves guest and employee issues.
• Ensures that company assets/equipment/inventories are protected.
• Supervises Environmental Services employees.
• Interviews, selects, hires, and retains superior employees.
• Conducts formal and informal training for subordinates.
• Conducts formal and informal coaching and counseling with subordinates.
• Rewards and recognizes superior performers.
• Ensures that employees work safely and follow all safety rules to minimize work related injuries.
• Ensures compliance with relevant laws and regulations as well as company policies and procedures.
• Maintains up-to-date knowledge of industry and competition.
• Ensures effective communication within the department and company.
• Holds subordinates accountable for established performance expectations.
• Motivates and develops staff; provides advice and guidance as appropriate.
• Complies with and enforces compliance with the company’s recycling program standards.
• Performs other duties as assigned.

Work Environment

• Must be available to work weekends, holidays, and nights as scheduled

Additional Benefits

• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Target Starting Salary

• $43,500.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Role requirements

• supervisory experience in Hotel operations preferred
• Must be able to speak, read and write English
• Must have the ability to make progress on multiple assignments under time constraints.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.
• Must have initiative, well-developed interpersonal skills and the ability to set and achieve high standards of performance.
• Must possess good customer service and leadership skills.
• Must possess good oral and written communication skills.
• Must possess computer proficiency with Microsoft Word.
• Good judgement and common sense.
• High school diploma or GED.

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.