EVS Operations Leader - Healthcare Support Services

Compass Group USA; Methuen (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Crothall Healthcare, a Compass Group USA company, seeks an Operations Manager to oversee support services and drive operational excellence in healthcare facilities.

Responsibilities include directing frontline associates, coordinating with administration and unit departments, and ensuring high-quality service delivery across diverse hospital environments. A strong focus on staffing, training, and process improvement is essential.

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in a high-contact service role.
• Strong written and oral communication skills.
• Ability to multi-task and set priorities in a changing environment.
• Knowledge of contract administration and office procedures.
• Proficient computer skills and MS Office suite.

Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules to ensure adequate services are rendered.
• Assists in hiring, interviewing, and training of new associates.
• Orients, develops, and supervises supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Coordinates outside services (e.g., Pest Control, Window Cleaning, Medical Waste, Recycling).

Skills

Supervisory experience

Staff coordination

Effective communication

Multi-tasking

Leadership

Contract administration

MS Office proficiency

Education

Bachelor’s degree preferred

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Crothall Healthcare, a Compass Group USA company, seeks an Operations Manager to oversee support services and drive operational excellence in healthcare facilities.

Responsibilities include directing frontline associates, coordinating with administration and unit departments, and ensuring high-quality service delivery across diverse hospital environments. A strong focus on staffing, training, and process improvement is essential.