EVS Lead – Casino Guest Services & Cleanliness

Jamul Casino; Jamul (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Jamul Casino is seeking an EVS/Housekeeping lead to supervise daily cleaning operations and guide staff on shift. You will ensure guest rooms and public areas meet standards, manage supply inventories, and partner with management to maintain safety and regulatory compliance.

The role requires strong customer service, leadership, and communication skills, plus proficiency with MS Office. The position is on-site at Jamul Casino in California, with responsibilities for training and supervising a

Qualifications

• Must be at least 21 years of age.
• High School Diploma or GED is required; one-year related experience and/or training; or equivalent combination of education and experience.
• Associates Degree (A.A.) in culinary or related field; minimum of four years culinary experience in multiple venues, or equivalent combination of education and experience.
• Must have excellent verbal and written communication skills.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).

Responsibilities

• Provide friendly, fast, and helpful customer service to all guests and team members.
• Responsible for providing guidance and daily supervision to staff regarding work in the department on a designated shift.
• Adheres to scheduling and coordinates with manager or supervisor any scheduling concerns, with attention to guest satisfaction.
• Demonstrates superior customer service in accordance with department and company standards and programs.
• Assists in the day-to-day cleaning of the Casino property.
• Keeps accurate inventory of supplies and equipment; communicates supply needs to manager.
• Inspects completed work to ensure it meets established standards.
• Ensures OSHA standards are followed.
• Reports property damage or problems to manager in a timely manner.
• Assists in distributing work assignments and follow schedules.
• Ensures compliance with regulatory requirements and maintains confidentiality.
• Leads personnel and assists EVS Supervisor with training.
• Monitors housekeeping equipment daily and maintains it in good condition.
• Attends departmental and company training programs; adheres to uniform and grooming standards.
• Understand bargaining unit agreements and perform other duties as assigned.

Skills

Customer service

Leadership

Microsoft Excel

Microsoft Word

Communication skills

Education

High School Diploma or GED

Associates Degree (A.A.) in culinary or related field

Tools

Vacuum cleaners

Floor machines

Carpet extractors

Mop, broom

Job description

Jamul Casino is seeking an EVS/Housekeeping lead to supervise daily cleaning operations and guide staff on shift. You will ensure guest rooms and public areas meet standards, manage supply inventories, and partner with management to maintain safety and regulatory compliance.

The role requires strong customer service, leadership, and communication skills, plus proficiency with MS Office. The position is on-site at Jamul Casino in California, with responsibilities for training and supervising a