EVP, Patient Experience & Service Excellence - Remote

Pediatric Associates Family of Companies; Orlando (FL); Hybrid; USD 150,000 - 200,000; Full time

Job summary

A leading healthcare company is seeking a Senior Vice President Patient Experience to oversee unified patient service operations. This role involves establishing a strategy for service excellence, managing healthcare call centers, and integrating AI tools to enhance patient outcomes. The ideal candidate will have over 15 years of experience in healthcare leadership, a Master’s degree, and a proven record of improving service quality metrics. This position offers flexibility in working conditions, including remote options.

Qualifications

• 15+ years in healthcare service/operations leadership, especially in call centers.
• Proven record improving CSAT, NPS, and CAHPS in healthcare.
• Experience with AI-enabled contact center tools.

Responsibilities

• Lead enterprise patient experience strategy across service channels.
• Embed AI features in frontline workflows.
• Operationalize a unified outbound campaign framework.

Skills

Strong communication and storytelling

Executive presence

Culture-building

Campaign strategy and execution

Workforce management

Cross-departmental collaboration

Education

Master’s Degree in Health care, User Experience, or relevant area

Tools

Campaign orchestration tools

CRM platforms

Job description

A leading healthcare company is seeking a Senior Vice President Patient Experience to oversee unified patient service operations. This role involves establishing a strategy for service excellence, managing healthcare call centers, and integrating AI tools to enhance patient outcomes. The ideal candidate will have over 15 years of experience in healthcare leadership, a Master’s degree, and a proven record of improving service quality metrics. This position offers flexibility in working conditions, including remote options.