EverPro - Implementation Manager (Remote, US)

EverCommerce; United States; Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Flexible work location

Health benefits

401k with match

Paid time off

Employee stock purchase

Job summary

EverCommerce is seeking a Customer Implementation Manager within Briostack to lead onboarding for high-profile pest-control clients. You will guide adoption of Brio SAAS ERP, train customers, and coordinate cross-functional teams to ensure smooth deployments.

You will manage data migrations, provide ongoing support, and nurture key relationships, with travel anticipated and a strong emphasis on delivering best practices across departments. This role is remote in the United States.

Qualifications

• Delivery of technology training in a corporate setting, in-person and via the web.
• Proven ability to manage multiple projects with tight deadlines.
• Customer service/support experience.
• High attention to detail.
• Excellent written and verbal communication skills.
• Project development experience.
• Bachelor's or associate degree or comparable experience.
• Working well across departments.
• Ability to prioritize and organize tasks.
• Data conversion or migration experience preferred.
• Software implementation experience preferred.

Responsibilities

• Train customers to transition from old to new ways of thinking.
• Consult with customers to understand their business and recommend best practices.
• Handle customer support calls during the Engagement process.
• Train customers and their staff in the use of the software both online and in person.
• Manage a data migration with high attention to detail.
• Nurture customer relationships to build trust.
• Participate in the ongoing creation and updating of best practices for role and department.
• Operate across department boundaries.
• Consistently increase your knowledge of the software and the industry.
• Collaborate with other departments when necessary to help the customer be successful.
• Potentially some travel.
• Willingness to work over 40 hours when necessary.
• Help Customers become an expert on the product which includes using all features to the fullest.

Skills

Training delivery

Project management

Customer service

Attention to detail

Communication

Cross-department

Prioritization

Data migration

Software implementation

Education

Bachelor's or Associate degree with experience

Job description

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

EverPro, a business within EverCommerce, provides software and solutions designed to help home and field service businesses run and grow their companies with greater efficiency and confidence. EverPro brings together purpose-built tools across key trades—including field service, remodeling and roofing, landscaping, and pest and lawn—so service professionals can manage operations, engage customers, and drive long-term growth. Our solutions support the full lifecycle of running a service business, from scheduling and dispatching work, to estimating, invoicing, and payments, to customer communication, reputation management, and business insights. Together, these connected solutions help service pros win more jobs, save time, and build stronger, more resilient businesses.

Briostack, part of EverCommerce, is looking to hire motivated, goal oriented, and dependable people to expand our Client Services team. As a Customer Implementation Manager, you will have an advanced focus on high-profile and enterprise customers that will require a special touch and the ability to connect. You will manage account implementation from sign-on through the transition to a (CAM) Customer Account Manager. This includes providing onboarding, support, training, and guidance through the adoption of Brio, our SAAS-based ERP designed specifically for pest control companies. This role is primarily responsible for the period of time that will most greatly impact the success of a customer. This is a high-touch position with a strong need for understanding customer progression through implementation. We are looking for individuals who are willing to take on large tasks and manage every aspect of our onboarding process.

Briostack is a small but quickly growing software as a service company. We have a software suite targeted at the major business needs of pest control companies. Our goal is to build software so good that no one can offer a close substitute, and we are building a world-class engineering team to help us achieve it. Our product offering is named Brio, and there are a number of major parts to what it does: Sales Support Customer Relationship Management Appointment Scheduling Route Optimization End to End Paperless Documentation Billing and Transaction Processing Automated Notifications

Responsibilities:

• Train customers to make a transition from old to new ways of thinking
• Consult with customers to understand their business and recommend best practices in the use of the software
• Handle customer support calls during the Engagement process
• Train customers and their staff in the use of the software both on-line and in person.
• Manage a data migration with high attention to detail
• Nurture customer relationships to build trust
• Participate in the ongoing creation and updating of best practices for role and department
• Operate across department boundaries
• Consistently increase your knowledge of the software and the industry
• Collaborate with other departments when necessary to help the customer be successful
• Potentially some travel
• Willingness to work over 40 hours when necessary
• Help Customers become an expert on the product which includes using all features to the fullest.

Skills and Experience needed for success in this role:

• Delivery of technology training in a corporate setting in-person and via the web
• Proven ability to manage multiple projects with tight deadlines
• Customer service/support
• High attention to detail
• Excellent written and verbal communication skills
• Project development
• Bachelors degree or associate degree with comparable experience
• Working well across departments
• Ability to prioritize and organize tasks
• Data conversion or migration experience preferred
• Software implementation experience preferred

Where:

Remote US The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States– if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Day 1 access to a robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation:

The target base compensation for this position is $50,000 to $60,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

EverCommerce uses approved artificial intelligence (“AI”) tools to support its business operations. Employees are encouraged to use authorized AI tools, when appropriate for their roles, to improve efficiency, quality, and innovation. All AI use must comply with company policies, including requirements concerning confidentiality, data security, intellectual property, accuracy, and human review. Employees remain responsible for reviewing and validating AI-assisted work.

EverCommerce is bringing together best-of-breed commerce solutions in the service sector, forming one service commerce platform that improves go-to-market strategy for technology companies and simplifies the software-buying process for business owners. Our team has extensive expertise in business operations, management, legal, finance, accounting, technology human resources, marketing and sales that, via the EverCommerce platform, we provide as a service to drive continued growth and success for service commerce companies. Our ecosystem enables companies to thrive in an environment of shared knowledge and resources with significant cost saving.