Events Team Lead

Northwest-Bible-Church-of-Dallas-T; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Job summary

Northwest Bible Church is seeking a full-time, on-site Events Team Lead in Dallas to coordinate and oversee the setup, execution, and breakdown of church events. You will lead the Events Team to ensure facilities are prepared safely and efficiently, with excellent customer service for staff, volunteers, and guests.

The role supports ministry activities, maintains operational readiness, and fosters a welcoming environment on a busy church campus.

Qualifications

• High school diploma or equivalent required; experience in event operations or hospitality preferred.
• Strong customer service and communication skills.
• Ability to lead and train team members.

Responsibilities

• Lead and supervise the on-site Events Team during event setup, execution, and breakdown to ensure exceptional service and operational efficiency.
• Serve as the primary point of contact for resolving room setup and event-related issues, escalating concerns when necessary.
• Assign daily tasks, coordinate team workflows, and prioritize responsibilities to ensure seamless event operations.
• Ensure all event spaces are prepared according to event specifications, including room layouts, signage placement, furniture arrangements, and equipment setup.
• Monitor team performance and provide guidance, coaching, and support to address challenges and maintain service standards.
• Train and onboard new team members on event procedures, safety protocols, customer service expectations, and organizational policies.

Skills

Leadership

Customer service

Communication

Team training

Event operations

Education

High school diploma or equivalent

Tools

Event management software

AV equipment handling

Job description

The Events Team Lead is responsible for coordinating and overseeing the setup, execution, and breakdown of church events while leading the Events Team to ensure facilities are prepared safely, efficiently, and according to event specifications. This position supports ministry activities by providing excellent customer service, maintaining operational readiness, and fostering a welcoming environment for staff, volunteers, and guests.Supervisor: Events and Facilities ManagerEmployment Type: Full Time, Non-ExemptSchedule: Sunday - Thursday, 40 hoursEnvironment: Church CampusCompetitive benefits package including health, dental, vision and retirement.ResponsibilitiesLead and supervise the on-site Events Team during event setup, execution, and breakdown to ensure exceptional service and operational efficiency.Serve as the primary point of contact for resolving room setup and event-related issues, escalating concerns when necessary.Assign daily tasks, coordinate team workflows, and prioritize responsibilities to ensure seamless event operations.Ensure all event spaces are prepared according to event specifications, including room layouts, signage placement, furniture arrangements, and equipment setup.Monitor team performance and provide guidance, coaching, and support to address challenges and maintain service standards.Train and onboard new team members on event procedures, safety protocols, customer service expectations, and organizational policies.Execute room and event setups based on instructions from the Events Manager, ministry teams, and event management software. Responsibilities include, but are not limited to, arranging tables and chairs, performing basic audiovisual setup, securing and opening facilities for scheduled events, and managing lighting in event and building spaces.Maintain accurate inventory records of event equipment, supplies, and related assets, ensuring proper storage and availability.Deliver outstanding customer service to event hosts, guests, staff, and ministry partners while supporting the smooth operation of the campus.Identify and report equipment malfunctions, maintenance concerns, and security issues promptly to the Rooms Setup Manager or appropriate department.Assist with custodial and facility support tasks as needed to ensure event spaces remain safe, clean, and presentable.Perform other duties and special projects as assigned to support departmental and organizational objectives.RequirementsAs a religious organization, all employees must agree to conduct themselves in a way that does not undermine or contradict the contents of the church's Doctrinal Statement and Statement on Marriage and human sexuality based upon its sincerely held religious beliefs, to qualify for employment with Northwest Bible Church. This is necessary to accomplish the Church’s religious mission, goals, and purpose.Exhibit a growing personal relationship with Jesus Christ and a lifestyle consistent with biblical principles.High school diploma or equivalent required; event operations, facilities, hospitality, or related experience preferred.Previous leadership or team lead experience preferred.Strong customer service, communication, and interpersonal skills.Basic computer proficiency, including email and event management or scheduling software.Ability to read, write, speak, and understand English sufficiently to communicate effectively with staff, volunteers, vendors, and event participants.Ability to organize work, prioritize tasks, and effectively lead and train team members.Ability to work flexible hours, including evenings, weekends, and special events.Ability to stand and walk for extended periods and regularly lift, carry, push, or pull up to 50 pounds.Comfortable working independently in large facilities and able to respond appropriately to operational, maintenance, and security concerns.