Events & Patron Services Coordinator

Icicle Creek Center for the Arts; Leavenworth (WA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

PTO

Sick leave

Holiday pay

Health care

Other benefits per handbook

Job summary

Icicle Creek Center for the Arts in Leavenworth, WA seeks an Events & Patron Services Coordinator to manage events, hospitality, ticketing and volunteer programs across our campus.

You’ll work with artists, staff, and patrons, coordinate concessions, and support customer relations using our CRM, Monday.com, PatronManager and WordPress.

This on-site, 32–40 hour/week role offers benefits including PTO, health care, and holiday pay, with $23–$26/hour DOE.

Qualifications

• Passion for the performing arts.
• A startup mentality that iterates often, pivots quickly, and is always learning.
• Excellent written and oral communication skills.
• Proficient with Google Workspace and MS Office.
• Ability to work nights and weekends.
• Ability to walk the campus, climb steps, and lift 35–50 lbs.
• Maintain Food Handlers Permit and MAST license.

Responsibilities

• Coordinate events (performance, education, fundraising, donor appreciation).
• Provide artists with hospitality while on-site.
• Schedule staff and volunteers for events.
• Work with event staff and perform setup and cleanup for ICCA events.
• Coordinate recycling, composting, and trash collection at events.
• Support after-action reviews and surveys about events.
• Maintain concessions inventory and manage POS systems.
• Oversee cash tally at end of events.
• Support the volunteer program design and implementation.
• Handle customer service via phone, email, and in person at events.

Skills

Excellent communication

Google Workspace

MS Office

Team collaboration

Night/weekend availability

Physical stamina

Food Handlers Permit

MAST license

Tools

PatronManager

Monday.com

WordPress

Squarespace

Job description

Icicle Creek Center for the Arts produces unforgettable arts and education experiences, welcoming a diverse mix of world-class and regional talent from all artistic disciplines to our 13-acre campus in Leavenworth, WA. Three gorgeous performance venues and rehearsal spaces are busy throughout the year, creating an awe-inspiring home for concert series, classical music, dance, live theatre, film screenings, educational camps and artist residencies.

TheEvents & Patron Services Coordinatorprovidesessential support in coordinating and executing all events and programs at Icicle Creek Center for the Arts. This position works in collaboration with the ICCA team, patrons and external colleagues to ensure event expectations are met or exceeded and that ICCA’s mission is advanced. This role coordinates our volunteer program and is the point of contact for patrons for all ticketing matters. The ideal candidate is organized, friendly, detail-oriented, a great communicator, a team player, physically fit to move around our large campus and is comfortable managing a variety of tasks in a dynamic arts organization.

Reports to:Programming Director

Location:Leavenworth, WA (On-site at Icicle CreekCenter for the Arts)

Position Type:32 - 40 hours per week, Nonexempt

Compensation:$23 - $26/hour DOE

Benefits:

• PTO
• sick leave
• holiday pay
• health care
• other benefits outlined in the employee handbook

Key Responsibilities

Events Coordination50%

• Manage events (performance, education, fundraising & donor appreciation)
• Provide artists with hospitality while on-site
• Schedule staff and volunteers for events
• Work with event staff and perform set up and cleanup for ICCA events
• Coordinate effective systems for recycling, composting & trash collection at events
• Support after action reviews and surveys about events

Concessions & Inventory: 10%

• Maintain inventory of our concessions
• Organize concessions & resources in venues on ICCA campus
• Manage the point of sale systems (tickets & concessions)
• Oversee cash tally at the end of events
• Support the design & implementation of the volunteer program

Customer Service 20%

• Over the phone, via email, and in-person at events and community functions
• Report ticket sales progress to the Programming Director
• Work within our Customer Relationship Management Software
• Assist Programming Director with outside rental coordination

Artist Hospitality 5%

• Support the Programming Director in;
• Coordinating and conducting Artist’s visits to schools.

Organizational Support 5%

• Attend weekly ICCA team meetings to ensure event/program goals are met
• Support grass-roots event marketing (word-of-mouth, social media) efforts
• Support transitioning venues between seasonal uses

REQUIRED QUALIFICATIONS INCLUDE

• A passion for the performing arts.
• A “startup” mentality that iterates often, pivots quickly, and is always learning.
• A collaborative working style that thrives in a fast-paced, dynamic environment.
• Cultural competency and a commitment to inclusive and anti-racist practices.
• Demonstrated integrity and the ability to exercise confidentiality and sound judgment.
• Excellent written and oral communication skills.
• Capable with Google Workspace (Gmail, Google Drive, etc.), MS Office
• Ability to work nights and weekends, as needed
• Ability to walk the campus unassisted, climb steps to the performance stages, as well as sit and stand for extended periods
• Ability to lift and carry 35 - 50 lbs.
• Maintain current Food Handlers Permit and current Mandatory Alcohol Server Training (MAST) license.

DESIRED QUALIFICATIONS INCLUDE

• Experience with a CRM or donor management software.(PatronManager in particular)
• Experience withMonday.com , Word Press and Square Space
• Spanish speaking is a plus