Events Manager LINE LA

The LINE, The Ned (US) & Saguaro Hotels; Los Angeles (CA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in hospitality is seeking an Event & Group Services Manager to enhance guest experiences and streamline event operations. This role involves coordinating details for groups and events, ensuring smooth communication between departments, and maintaining high standards of service. The ideal candidate will be a proactive problem-solver with excellent organizational skills and a passion for hospitality. Join a dynamic team that values creativity and individuality, and contribute to unforgettable experiences for guests in a vibrant hotel environment.

Benefits

401(k)

401(k) Matching

Bonus Based on Performance

Competitive Salary

Dental Insurance

Employee Discounts

Free Food & Snacks

Health Insurance

Paid Time Off

Training & Development

Vision Insurance

Wellness Resources

Qualifications

• Must possess excellent communication skills and be highly organized.
• Ability to multitask and manage time effectively is crucial.
• Experience in hotel or related fields is preferred.

Responsibilities

• Coordinate all requirements for group and events booked by sales.
• Negotiate with clients to maximize revenue while satisfying needs.
• Establish rapport with clients before, during, and after events.

Skills

Communication Skills

Organizational Skills

Negotiation Skills

Time Management

Multitasking

Education

High School Diploma or GED

2 Years Hotel or Related Experience

Tools

Microsoft Office

Outlook

Delphi

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

About our Company

The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood.

From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay it’s a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door.

At the LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new.

Job Overview

The Event & Group Services Manager coordinates all requirements and details for the group and events booked by the sales department with and without catering or banquet needs. The person in this role will work very closely with the Sales, Catering, F&B and Brand departments, with the responsibility of keeping the group and events operations organized and efficient. This includes handling the preparation before a group or event arrives such as BEO detailing, client relations, internal communication, overseeing BEO meetings, being present during the event when needed as well as ensuring the administrative components are closed out accurately and timely after the conclusion of the group or event.

The person in this position will fulfill a variety of clerical and administrative duties in addition to providing any support needed in the overall client selling and servicing process. This position will have client contact to ensure needs are communicated and executed. Special projects and assignments will also occur throughout the year to ensure efficient processes are in place to maximize profit and client satisfaction and to ensure the smooth operation and success of the sales office and hotel team.

The Event & Group Services Manager must possess excellent communication skills, be highly organized and efficient, can resolve conflict and have a thorough understanding of LINE policies, procedures and expectations. Because of the fluctuating demands of the company’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. It is important you have flexibility to adjust your schedule depending on the business needs which might including working early, late and in weekends.

Essential Functions & Responsibilities

• Manage definite bookings (groups and events) that are turned over by the sales team; organize bookings from date of contract signing to departure, including meeting & event requirements, rooming lists, guest room pickup, monitor cut-off dates, food & beverage planning and audio visual needs.
• Establish and maintain rapport with clients, prior to, during and post program, encouraging repeat business. Constant presence and availability to client before, during, and after group program.
• Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.
• Coordinate with the Sales Department to ensure proper utilization of function space to yield maximum revenues.
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Maintain an active trace/follow-up system. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
• Create floor plans for each event to ensure clients are in agreement prior to set up (Social Tables).
• Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame.
• Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated.
• Assist Director of Banquets/F&B with on-property group servicing when needed. Review all function space with banquet manager. Ensure satisfaction of client at the outset of all events.
• Coordinate all Brand/Creative Events at hotel working closely with the Brand department.
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Resume Meeting, BEO Meeting, Sales Meeting Pre-Convention Meetings, Planning Visits and Menu Tastings.
• Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel.
• Find solutions to the inevitable challenges and glitches that arise while groups are on property.
• Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments.
• Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel.
• Gather and submit all daily, weekly and monthly reports as directed by Director of Sales & Marketing.
• Offer guests and clients an enjoyable experience that conforms to the LINE’s standards of excellence, professionalism and friendliness.
• Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions.
• Maintain flexible hours to accommodate client needs, due to the cyclical nature of the hospitality industry. The Event & Group Services Manager may be required to work varying schedules to reflect the business needs of the hotel.

Knowledge, Requirements and Skills

1. High-School diploma or GED required
2. Two (2) year hotel or related experience preferred
3. Excellent reading, writing and oral proficiency in the English Language
4. Excellent organizational skills and attention to detail
5. Ability to multitask
6. Excellent time management skills
7. Must be courteous and gracious, maintaining a professional demeanor at all times
8. Must be a technically skilled business professional who is willing and able to find innovative solutions and process improvements while maintaining expenses
9. Excellent interpersonal and negotiation skills, has high energy and enjoys working with people
10. Must be positive, result oriented and able to work well under pressure and guidelines
11. Must be able to work well with a diverse group of team members, including Sales Managers, banquet staff, department heads and supervisors
12. Able to handle a large volume of guest interactions in an efficient and courteous manner
13. Expertise in Microsoft Office, Internet, Outlook and Delphi are required
14. Work well under pressure, be a team player
15. Flexible work schedule depending on event servicing needs

Working Conditions/Environment

1. The person having this responsibility may have to lift up to 50lbs on occasions
2. The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
3. The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reporting Relationships

Reports directly to: Director of Sales & Marketing