Events & Communications Manager

Troon; Bend (OR); On-site; USD 60,000 - 90,000; Full time

Job summary

Broken Top Club in Bend, Oregon, is seeking a driven Member Experience & Communications Manager to lead the planning and execution of the club's social calendar and oversee member communications. The role requires collaboration with Golf, F&B, Fitness, Racquet Sports, and Membership teams to deliver engaging programs and timely communications.

Ideal candidates will have hospitality experience, strong writing & relationship-building skills, and a talent for bringing ideas to life through events

Qualifications

• Bachelor's degree in Hospitality Management, Communications, Marketing, Public Relations, Event Management, or a related field, or equivalent professional experience.
• Three or more years of experience in hospitality, private clubs, resorts, event management, or member communications.
• Exceptional written, verbal, and interpersonal communication skills.
• Strong organizational and project management abilities with exceptional attention to detail.
• Ability to manage multiple priorities while maintaining a high level of professionalism.

Responsibilities

• Plan, coordinate, and execute the Club's annual calendar of member events, including holiday celebrations, wine dinners, golf tournaments, family activities, themed events, wellness programming, and social gatherings.

Skills

Hospitality management

Communication

Event planning

Project management

Customer service

Education

Bachelor's degree in related field

Tools

Jonas Club Management

ForeTees

Canva

Adobe Creative Suite

Photography

Job description

Broken Top Club, located in Bend, OR, is pleased to announce an excellent career opportunity for an Events & Communications Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part ofTroon, you’ll contribute to a global leader in golf and community management.

At Broken top Club, exceptional member experiences are at the center of everything we do. We are seeking a creative, organized, and service-oriented Member Experience & Communications Manager to lead the planning and execution of the Club's social calendar while overseeing member communications and engagement initiatives.

This position is responsible for creating memorable experiences that foster community, strengthen member relationships, and showcase the Club's exceptional amenities. The ideal candidate is a hospitality professional who enjoys connecting with people, thrives in a collaborative environment, and has a talent for bringing ideas to life through outstanding events and communications.

Essential Responsibilities

Member Experience & Events

• Plan, coordinate, and execute the Club's annual calendar of member events, including holiday celebrations, wine dinners, golf tournaments, family activities, themed events, wellness programming, and social gatherings.
• Partner with the Golf, Food & Beverage, Fitness, Racquet Sports, and Membership teams to create engaging programming throughout the year.
• Coordinate all event logistics, including vendors, décor, entertainment, registrations, signage, and on-site execution.
• Manage event budgets and timelines while ensuring exceptional attention to detail.
• Evaluate event success through attendance, member feedback, and participation metrics.

Communications

• Develop and distribute weekly member communications, newsletters, event promotions, and Club announcements.
• Manage and maintain the Club website, ForeTees communications, event calendar, and digital member-facing content.
• Create engaging social media content that reflects the Club's culture and brand.
• Design promotional materials, invitations, flyers, digital signage, and other marketing collateral using Canva or similar design platforms.
• Ensure all communications are timely, accurate, professional, and consistent with the Club's brand standards.

Member Engagement

• Cultivate meaningful relationships with members and guests through exceptional service and engagement.
• Support initiatives that enhance member participation, retention, and overall satisfaction.
• Collaborate with department leaders to promote Club amenities, dining experiences, golf programs, and special events.
• Serve as a visible and welcoming presence during Club events.

Administrative Responsibilities

• Utilize Jonas Club Management and ForeTees to manage event registration, communications, calendars, and member information.
• Maintain event records, attendance reports, budgets, and communication schedules.
• Track event participation and prepare reports to help evaluate program success.
• Assist with additional Club projects and initiatives as assigned.

Qualifications

Required

• Bachelor's degree in Hospitality Management, Communications, Marketing, Public Relations, Event Management, or a related field, or equivalent professional experience.
• Three or more years of experience in hospitality, private clubs, resorts, event management, or member communications.
• Exceptional written, verbal, and interpersonal communication skills.
• Strong organizational and project management abilities with exceptional attention to detail.
• Ability to manage multiple priorities while maintaining a high level of professionalism.

Preferred

• Experience working in a private club, country club, resort, luxury hospitality, or member-based organization.
• Experience using Jonas Club Management and ForeTees.
• Experience with Canva, Adobe Creative Suite, or similar graphic design platforms.
• Photography and social media content creation experience.

Desired Attributes

• Passion for hospitality and delivering exceptional member experiences.
• Positive, energetic, and approachable personality.
• Creative thinker with excellent organizational skills.
• Strong collaborator who enjoys working across multiple departments.
• Professional demeanor with a commitment to outstanding service.
• Flexible schedule, including occasional evenings, weekends, and holidays for Club events.

Why Broken top Club?

Broken top Club offers an exceptional lifestyle centered around recreation, dining, and meaningful connections. As our Member Experience & Communications Manager, you will help create the moments that members remember—from signature golf tournaments and holiday celebrations to weekly communications that keep our community informed and engaged.

If you are passionate about hospitality, event planning, and creating extraordinary member experiences, we invite you to join our team.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more atwww.troon.com.