Events and Recreation Supervisor

Town of Dillon, Colorado; Colorado; On-site; USD 45,000 - 65,000; Full time

Job summary

The Town of Dillon seeks an Events & Recreation Supervisor to oversee event planning and coordination. This full-time role involves supervising staff, managing logistics for events, and ensuring excellent customer service to provide engaging experiences for the community. The position demands strong communication, planning, and supervisory skills in a dynamic environment.

Qualifications

• Ability to establish effective working relationships with others.
• Dependable, punctual, and trustworthy.
• Must be at least 21 years of age.

Responsibilities

• Supervise and coordinate town events and recreation programs.
• Provide excellent customer service and communicate professionally.
• Maintain cleanliness of venues and manage all logistical arrangements.

Skills

Customer Service

Supervisory Skills

Event Management

Planning

Communication

Problem-Solving

Education

College degree in a related field

2+ years of professional experience in a performing arts or events supervisor position

Tools

Microsoft Office

Microsoft Teams

Job description

Job Overview: The Events & Recreation Supervisor supports the Town of Dillon’s Events, Marketing and Recreation Departments in the planning, supervision and coordination of events and recreation for the Town of Dillon.

Reports To: Venue and Events Manager

Duties and Job Responsibilities:

• Provide excellent customer service to the public, event attendees, coworkers, and partners, at all times. This includes having professional interactions with customers, providing accurate information, and having general knowledge of Town of Dillon events and happenings.
• Assist with day-to-day operations and long-term planning and projects for the efficient and effective delivery of Dillon Amphitheater and Town of Dillon events and recreation programming.
• Help to supervise and coordinate all aspects of town events and recreation programs and serve as a town representative with third-party event and recreation partners. Manage all logistical arrangements for events including venue reservations, rental equipment, audio/visual arrangements, catering, parking, vendor placement and communication, permitting with other agencies including Fire and Public Health, and more. Manage all on-site operational arrangements for events including set-up, clean-up, staffing, signage, vendor load-in/load-out. Monitor operations of event and venue throughout entire event.
• Perform opening, running, and closing duties of events and recreation programs.
• Maintain cleanliness of venues before, during, and after events. Ensure all work areas and facilities are clean and safe for participants, guests, and staff. This includes participating in the clean-up and removal of all messes and loads of waste and recycling.
• Coordinate administrative tasks for events including registration platforms, budgets, purchasing, and maintaining records such as accounts payable/receivable, event revenues and expenses, ticketing data, and others as applicable. Identify and track measurable outcomes for all events.
• Prepare realistic and attainable event timelines and ensure internal and external partners are kept updated and on schedule.
• Help supervise seasonal support staff and volunteers: duties may include selecting, hiring, training, coaching and monitoring to ensure high performance. Assist with employee training regarding town policies, standard operating procedures and appropriate emergency responses. Assist managers to set and monitor quality and service standards for staff.
• Provide oversight of all operations, facilities, and service work of the Dillon Amphitheater and events and recreational programming in the absence of the Venue and Events Manager and/or Events & Recreation Director.
• Assist in the dissemination of prompt, accurate public information during emergency and disaster situations. Responsible for responding to, communicating, monitoring, and documenting incidents and emergencies, including, but not limited to: medical, severe weather, and missing child events.
• Administer and enforce town and departmental safety rules, operating procedures, policies, and regulations for employees and the public. Assure compliance with all related safety and risk management programs.
• Work shifts as required to meet the needs of the amphitheater, events and recreation schedule. This includes late nights/early mornings, weekends, and holidays.
• Communicate in a professional, courteous, and timely manner, both verbally and in written form, when dealing with Town of Dillon employees, citizens, customers, guests and vendors.
• Organize and coordinate pre- and post-event planning meetings. Prepare and distribute pre-event through post-event communications to staff and internal stakeholders.
• Organize and lead event debriefs with collaborators for what worked well, and items that need to be addressed related to issues that occurred before, during and after events.
• Aid with environmental sustainability programs related to events and recreation.
• Assist with coordinating the opening and closing operations and logistics of the Dillon Amphitheater each season.
• Attends meetings and staff trainings as required.
• Other duties as assigned.

Work Environment/Physical Activities:

• Must be able to work outside in all weather conditions.
• Exposure to sun, heat, cold, dust, precipitation, fuel, grease, and other conditions and chemicals commonly found in an events and amphitheater environment.
• Must be capable of operating various events and amphitheater equipment, hand and power tools. Must be capable of safely operating and maneuvering vehicles and equipment.

The work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in outside weather conditions. The employee may work near moving mechanical parts and is frequently exposed to wet and/or humid conditions. The employee occasionally works in high, precarious places. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and may experience the risk of electrical shock.

The noise level in the work environment is usually moderate in the office, and moderate to very loud during events and at the amphitheater. Must be able to work in a loud-noise environment for extended periods of time. Must be able to wear a radio earpiece during shifts. Hand-eye coordination is necessary to operate a computer, various pieces of office equipment, amphitheater equipment, tools, and vehicles.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. The employee frequently is required to stand, walk, sit, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl, and smell.

The employee must be able to perform moderate to strenuous physical labor, participate in and set up equipment for amphitheater programming and special events. The employee must frequently lift and/or move up to 50 pounds, preferably unassisted, and occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Equipment Used: Motorized vehicles and equipment, common hand and power tools, shovels, wrenches, mobile radio, phone, computer, calculator, point of sale system, Microsoft Office and Microsoft Teams software, timekeeping and scheduling software, events and amphitheater equipment and software, and printer/copy/fax machine.

Supervision Exercised: Exercises direct and indirect supervision of seasonal support staff and volunteers.

Qualifications:

• Self-motivated, innovative team player with supervisory experience, who can also work well individually.
• College degree in a related field or two or more years of professional experience in a performing arts or events supervisor position is required.
• Experience with concert venue and/or event production preferred.
• Ability to establish and maintain effective working relationships with peers, supervisors, and other departments, partners, and agencies.
• Pleasant and outgoing personality with an ability to communicate in a professional, courteous, and timely manner, both verbally and in writing, when dealing with Town of Dillon employees, citizens, guests, customers, participants, and vendors.
• Dependable and punctual, hard-working and trustworthy. Demonstrates integrity and credibility.
• Ability to work in a fast-paced environment.
• Must be at least 21 years of age.
• Previous customer service and supervisory experience preferred.
• Prefer an understanding of ADA laws for ticketing and events and ability to assist with requests.
• Ability to function and make good decisions in the absence of a supervisor.
• Ability to confidently make public speaking annoucements in front of audiences up to 3,600 people.
• Ability to respond to emergencies calmly and efficiently.
• Valid driver’s license with an acceptable driving record.
• Ability to understand and carry out written and oral instructions.
• Ability to prioritize and perform multiple tasks and assignments simultaneously to meet deadlines.
• Ability to maintain professional appearance while conducting events and recreation programming.
• CPR/AED and First Aid Certification are preferred. Training provided.
• Ability to lift, push, and pull 50 pounds.
• Ability to perform manual tasks for extended periods.
• Must be detail-orientated and have exceptional organizational skills.
• Must have creative problem-solving and conflict-resolution skills.
• Ability to speak and understand the English language proficiently.
• Ability to model ethical and professional integrity.
• Must have a flexible schedule and willingness to work days, nights, weekends, late hours, early mornings, and holidays.
• Submission to a background check.

Selection Guidelines:

Formal application, rating of education and experience; oral interview, and reference check; job-related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Hours: The Events & Recreation Supervisor is a full-time position working an average of 40 hours per week. Scheduled hours vary and are determined based on event schedule and needs. This position may require early morning, late nights, weekend and holiday work, and work hours will need to be adjusted accordingly.