Event & Volunteer Operations Coordinator

Pelotonia; Columbus (OH); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Healthcare benefits

Bonus opportunity

Paid holidays

Job summary

Pelotonia seeks an Event & Volunteer Operations Coordinator to coordinate year-round Volunteer engagement and support the planning and execution of Ride Weekend and Gravel Day. The role reports to the Event Operations Director and collaborates with partners to deliver a world-class experience for our cancer research fundraising events.

The successful candidate will recruit, train, and manage Lead Volunteers, maintain Volunteer materials, and build relationships with community partners while

Qualifications

• Excellent writing, proofreading, and verbal communication skills.
• Self-motivated, detail-oriented, well-organized, and results-driven.
• Comfortable in a fast-paced environment with the ability to prioritize and manage time effectively.
• Strong analytical and problem-solving skills.
• Willingness to present and speak to groups.
• Knowledge of all Microsoft Office applications.

Responsibilities

• Execute and improve the communication and engagement plan for Volunteers year-round.
• Serve as staff point of contact for Volunteer questions and inquiries.
• Use Salesforce to manage Volunteer shifts for Ride Weekend and Gravel Day.
• Set up group Volunteer blocks and engage Peloton leaders for registrations and reporting.
• Recruit, train, and manage 50+ Lead Volunteers for Ride Weekend operations.
• Establish stewardship and recognition opportunities for Volunteers.
• Recruit specialized Volunteers (medical, mechanical, SAG personnel).
• Update Volunteer materials and guidelines annually.
• Maintain relationships with partner bike shops for Rider discounts and support.
• Lead Volunteer training and orientation sessions.
• Manage communication about Ride Weekend impact to businesses and local leadership.
• Plan spirit stations and Volunteer cheer groups for routes.
• Assist with warehouse/inventory management and vendor relations.

Skills

Writing

Communication

Organization

Time management

Analytical thinking

Public speaking

Tools

Salesforce

Microsoft Office

Job description

Event & Volunteer Operations Coordinator

The position

We’re looking for an Event & Volunteer Operations Coordinator to be responsible for the year-round engagement and coordination of Pelotonia’s Volunteers, who are crucial to our success and the smooth operation of all events. This person will also be responsible for assisting with the planning and execution of all operational aspects of Pelotonia’s annual Ride Weekend & Gravel Day, as well as collaborating with team members and partners to plan and execute additional events throughout the year.

You will report to the Event Operations Director and be an integral part of the team in our relentless pursuit to raise funds for innovative cancer research.

Key responsibilities include the following, with other duties as assigned:

• Execute and continually improve the communication & engagement plan to involve Volunteers on a year-round basis through consistent messaging.
• Serve as the staff point of contact to provide excellent customer service in response to all Volunteer-related questions and inquiries.
• Utilize Salesforce (CRM) to upload, edit, and monitor all Volunteer shifts across Ride Weekend and Gravel Day.
• Set up group Volunteer blocks for Corporate and Community Pelotons and continuously engage with appropriate Peloton leaders to monitor Volunteer registrations to these blocks, provide reporting tools, etc.
• Assist in the recruitment, training, and management of 50+ Lead Volunteers who serve as primary members of the event operations team for Ride Weekend.
• Establish and execute stewardship and recognition opportunities for all Volunteers.
• Strategically recruit specialized Volunteers, including medical, mechanical, and SAG (support and gear) personnel.
• Update instructional and reference materials, such as the Volunteer and Lead Volunteer Handbooks, Volunteer site guidelines, and Ride Weekend pocket guides, on an annual basis.
• Manage and steward relationships with all partner bike shops, including securing Rider discounts and mechanical Volunteer support.
• Lead the planning and execution of all Volunteer training and orientation sessions.
• Manage the communication plan to share Ride Weekend & Gravel Day impact with all businesses, neighborhoods, and village/township/county leadership throughout our routes.
• Plan and execute spirit stations, including entertainment and volunteer cheer groups, throughout routes for Ride Weekend and Gravel Day.
• Assist with warehouse and inventory management.
• Manage relationships with key in-kind vendors for Ride Weekend and Gravel Day supply donations.

Auxiliary Event Operations (10%)

• Serve as event operations lead for key events throughout the year, as assigned.
• Assist the Director – Event Operations on planning and execution for additional auxiliary events throughout the year, notably serving as secondary event operations contact for Pelotonia’s High Roller Evening of Appreciation and Survivor Celebration.

What we’re looking for

We’re looking for a positive, driven, and highly organized person who is interested in contributing to creating a world-class experience and inspiring others to be a part of the Pelotonia community. You are a team player, and you pride yourself on delivering top-notch results. Nothing slips through the cracks with you. You have an excellent track record of achievement, and you can interact with ease among all types of people. You are motivated by task-based work in support of our mission and care deeply about the success of the team. You thrive in a role where every day looks different, and you’re able to shift gears quickly and seek help or clarification when needed to ensure the successful outcome of all priorities. Desired qualifications and qualities include:

• Excellent writing, proofreading, and verbal communication skills
• Self-motivated, detail-oriented, well-organized, and results-driven professional
• Comfortable in a fast-paced environment with the ability to prioritize and manage time effectively
• Strong analytical and problem-solving skills
• Willingness to challenge yourself in presenting and speaking to groups
• Knowledge of all Microsoft Office applications

What we expect

• Embrace and embody the mission, vision, and values of Pelotonia
• Demonstrate a willingness to perform additional duties as requested and assigned
• Exude dependable judgment and impeccable integrity while interfacing with our community
• Comfortable working in an office environment

What you can expect

• Pay range: $50,000 plus an annual bonus based on shared team metrics
• Stipend for monthly phone usage and professional development opportunities
• Flexible paid time off, up to 10 paid holidays, and an annual winter break
• Comprehensive healthcare benefits (medical, vision, and dental) for employees, spouses/domestic partners, and dependent children
• Paid parental leave
• 401k Match

About Pelotonia

Founded in 2008, Pelotonia was established with the objective of funding innovative cancer research. As a centerpiece of its year-round fundraising efforts, Pelotonia hosts a three-day experience that includes a weekend of cycling, entertainment, and volunteerism. Since its founding, Pelotonia has raised over $350 million for cancer research. Thanks to its generous funding partners Pelotonia directs 100% of every participant-raised dollar to innovative cancer research at OSUCCC-James and The Pelotonia Institute for Immuno-Oncology. For more information, please visit pelotonia.org.

Equal Opportunity Employer:

It is the policy of Pelotonia to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, marital status, status as a parent, political affiliation, religion, gender, gender identity, sexual orientation, veteran status, genetic information, and all other factors protected by law.

Tobacco-Free Hiring Practice:

To demonstrate our commitment to health and wellness, Pelotonia will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, vapes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product.