Event Venue Supervisor

City of Santa Monica; Santa Monica (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

The City of Santa Monica seeks a skilled supervisor to lead staff responsible for maintaining public venues. You will oversee facility maintenance programs, coordinate daily site operations, and manage venue readiness for public events and private rentals.

Responsibilities include planning work orders, coordinating vendor visits, optimizing scheduling, and ensuring excellent customer service while collaborating with other city departments and partners.

Qualifications

• Bachelor's degree as listed in education requirements.
• 3 years of paid work experience planning and overseeing events including facilities maintenance.
• Two years leading and coordinating the work of others (or one year plus completion of Pre-Supervisory Academy).

Responsibilities

• Supervises, prioritizes, assigns and reviews work of staff maintaining City venues.
• Plans and coordinates facility maintenance (work orders, buildings, systems, signage) and equipment (furniture, tech).
• Coordinates cross-departmental meetings to maintain and plan operations of public facilities.
• Ensures efficient scheduling and on-site coordination with staff, vendors and clients.
• Supports operations staffing to provide welcoming environments and high customer service.
• Collaborates with other city departments and contractors for seamless program delivery.
• Acts as point of contact for onsite events including preparation, staffing, setup, operations and closeout.
• Selects, trains, schedules and supervises staff, consultants and volunteers.
• Resolves inquiries and assists guests and the public.
• Assists in budget preparation and monitoring; procures equipment and supplies.

Skills

Staff supervision

Event planning

Facilities maintenance

Budgeting basics

Education

Bachelor's degree in business/public administration/arts management/theatrical production/recreation administration or related field

Job description

Supervises, prioritizes, assigns and reviews the work of staff assigned to maintain public venues within the City of Santa Monica. Responsibilities include supervising and coordinating facilities maintenance programs, overseeing daily site operations, supervising staff, and overseeing venues for public events and private rentals.

Title change pending City Council approval

Supervises, plans, and coordinates facility (work orders, buildings and systems, signage, etc.) and equipment (furniture, technology, etc.) maintenance including anticipating and/or identifying facility failures; inputs work orders; coordinates and schedules vendor site visits and maintenance.

Coordinates cross departmental team meetings to proactively maintain and plan work to keep site as a premier public facility.

Works with staff to maximize efficiency in scheduling, operations and coordination with onsite personnel, vendors and clients.

Coordinates with the division manager to support operations and staffing to provide efficient, effective operations, establishing a welcoming environment and the highest level of customer service.

Works collaboratively with other city departments and contractors to provide a seamless delivery of programs and services.

Acts as point of contact for operations and production of onsite events including preparation, staffing, set-up, day of event operations, and closing out.

Selects, trains, schedules and supervises assigned staff as well as consultants and volunteers.

Responds to inquiries, researches and resolves complaints. Provides assistance to guests and to the general public.

Acts in the place of the division manager when needed.

Assists in the preparation and monitoring of program budgets. Selects and procures program equipment and supplies to meet facility needs.

Performs other duties, as assigned.

Knowledge of:

• Principles and practices of supervision
• Principles and practices of facilities management, maintenance and repair
• Applicable federal, State, and local laws, codes, and regulations, including the Uniform Building Code
• Safe work practices and procedures
• Preventative maintenance practices
• Recordkeeping and scheduling methods
• Principles and practices of budgeting, including basic bookkeeping and accounting procedures
• Principles and practices of program and event scheduling and booking
• Principles of report preparation
• Relevant local, federal, and State laws, legislation, and regulations
• Principles, practices, and techniques of supervision
• Conflict and dispute resolution techniques
• Effective training and coordination techniques
• Effective customer service techniques
• Modern office practices and methods, including computer software and web application technologies

Ability to:

• Select, supervise, motivate, train, and evaluate staff
• Schedule and prioritize projects and work assignments
• Conduct research, analyze information, and make recommendations
• Read and interpret blueprints, manuals, plans and specifications
• Plan, coordinate, and oversee multiple projects and activities
• Participate in budget preparation and administration
• Develop and evaluate policies and procedures
• Prepare clear, concise and comprehensive reports
• Interpret, apply and explain policies, laws, and regulations
• Communicate effectively, both orally and in writing
• Provide effective customer service
• Establish and maintain effective and cooperative working relationships with City employees and the general public
• Work with persons from diverse social, cultural, and economic backgrounds as well as a variety of work styles, personalities, and approaches

Skill in:

• Event, meeting and group facilitation
• Working effectively with persons from diverse social, cultural and economic backgrounds as well as a variety of work styles, personalities and approaches
• Using a personal computer and applicable software applications

REQUIREMENTS

Minimum Qualifications:

Option A

Education: Graduation from an accredited college or university with a bachelor’s degree in business or public administration, arts management, theatrical production, recreation administration or a closely related field.

Experience: Three years of recent, paid work experience planning and overseeing events. Experience must have included overseeing facilities maintenance functions of an event venue or similar facility. At least two years of the recent, paid experience must have included leading and coordinating the work of others OR one year of leading and coordinating the work of others and successful completion of the City of Santa Monica’s Pre-Supervisory Academy at the time of application.

Option B

Education: Graduation from an accredited college or university with a bachelor’s degree.

Experience: Four years of recent, paid work experience planning and overseeing events. Experience must have included overseeing facilities maintenance functions of an event venue or similar facility. At least two years of the recent, paid experience must have included leading and coordinating the work of others OR one year of leading and coordinating the work of others and successful completion of the City of Santa Monica’s Pre-Supervisory Academy at the time of application.

Option C

Education: Graduation from an accredited college or university with an associate degree.

Experience: Six years of recent, recent, paid work experience planning and overseeing events. Experience must have included overseeing facilities maintenance functions of an event venue or similar facility. At least two years of the recent, paid experience must have included leading and coordinating the work of others OR one year of leading and coordinating the work of others and successful completion of the City of Santa Monica’s Pre-Supervisory Academy at the time of application.

Option D

Education: Graduation from high school or evidence of equivalent educational proficiency.

Experience: Eight years of recent, paid work experience planning and overseeing events. Experience must have included overseeing facilities maintenance functions of an event venue or similar facility. At least two years of the recent, paid experience must have included leading and coordinating the work of others OR one year of leading and coordinating the work of others and successful completion of the City of Santa Monica’s Pre-Supervisory Academy at the time of application.

Licenses and Certificates:

Ability to obtain and maintain a valid class C driver license or the ability to utilize an alternative method of transportation when needed to carry out job‑related essential functions.

Inclusion & Diversity Statement

The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.

The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!