Launch Manager, Navan Premier

01A; San Francisco (CA); Presencial; USD 98.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage

Retirement savings program

Equity plans

Paid parental leave

Flexible time off

Descripción de la vacante

Navan seeks a Launch Manager to lead high-touch migrations from Reed & Mackay to Navan Premier, owning cross-functional work streams and ensuring a smooth go-live. You’ll partner with executives to map legacy workflows into Navan solutions, while collaborating with Sales for pre-engagement opportunities.

You will influence product roadmaps by translating client pain points into actionable feedback and drive rapid end-user adoption through tailored change management and training.

Formación

• 4+ years in enterprise SaaS implementation, account management, project management, or corporate travel program management.
• Deep familiarity with corporate travel programs, including policy configuration, traveler profiles, approval workflows, reporting, and duty of care.
• Experience with implementing or administering expense programs and/or corporate card programs.
• Understanding of month-end close processes with cloud ERP software.

Responsabilidades

• Lead complex, high-touch migrations from Reed & Mackay to Navan Premier from kickoff to go-live.
• Serve as trusted advisor to senior stakeholders, maintaining executive presence.

Conocimientos

Project management

Stakeholder management

Discovery & workflows

Executive communication

Herramientas

Salesforce

Jira

CRM platforms

Descripción del empleo

As a Launch Manager you'll be the face of Navan for our most strategic Premier clients during the most critical moment of their journey — the transition from Reed & Mackay to Navan. You'll bring deep expertise in enterprise travel program management, a consultative mindset, and the ability to earn trust fast with sophisticated buyers.

You'll own the end-to-end migration experience: from discovery and data migration through go-live and early adoption — ensuring every client launches with confidence and immediately feels the Navan difference. This role is a rare opportunity to become the subject matter expert on one of our most strategic migration paths, helping to shape our playbook and influence product design.

What You’ll Do:

Client Advisory & Strategic Onboarding

• End-to-End Ownership: Lead complex, high-touch migrations from Reed & Mackay to Navan Premier, managing all work streams, project plans, and timelines from kickoff to go-live.
• Stakeholder Management: Serve as a trusted advisor to senior stakeholders (travel managers, CFOs, procurement), maintaining high-quality communication and holding executive presence.
• Discovery & Workflows: Lead the discovery process to map legacy Reed & Mackay policies, workflows, preferred suppliers, reporting, and duty of care requirements into equivalent Navan solutions.
• Pre-Engagement Support: Identify and partner with the Sales team on pre-engagement opportunities and RFP responses.

Technical Integration & Cross-Functional Alignment

• Cross-Functional Collaboration: Partner with Solutions Engineering, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success to resolve migration-specific complexities.
• Product Advocacy: Translate customer pain points and system gaps into actionable feedback to influence Navan’s product roadmap.
• Issue Escalation: Assist customers in quickly identifying potential technical risks and elevate them appropriately to ensure a seamless onboarding window.
• Payment & Expense Expertise is a must

Change Management & Process Optimization

• Tailored Training: Design, develop, and deliver comprehensive change management and training programs (including written/video collateral, standard operating procedures, and remote/on‑site training) to drive rapid end‑user adoption.
• Playbook Development: Capture insights from each migration to continuously optimize process efficiency, build out work instructions, and scale the Navan Premier playbook.

What We’re Looking For:

• 4+ years in enterprise SaaS implementation, account management, project management, or corporate travel program management.
• Deep familiarity with corporate travel programs, including policy configuration, traveler profiles, approval workflows, reporting, and duty of care.
• Direct experience implementing or administering expense programs and/or corporate card programs.
• Understanding of month‑end close processes, ideally with cloud‑based ERPs (e.g., NetSuite, Sage Intact, QuickBooks Online).
• A hyper‑effective project manager who can dive into the weeds of complex data migration while remaining connected to macro business strategies.
• A natural, inquisitive problem solver who uncovers solutions to suit client needs. .
• Exceptional oral, written, and presentation skills; an ability to capture attention and explain complex technical concepts simply to diverse audiences.
• Experience with Salesforce, Jira, or similar project management and CRM platforms is a plus.
• Willing and able to travel both domestically and internationally to visit customers and prospects. 25%

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range

$97,500—$170,000 USD

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight:

Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

• Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

About Navan

Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

Culture of Excellence

Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.

Our Benefits

• Navan offers a comprehensive benefits program designed to support your well‑being, financial security, and life outside of work.
• Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.
• We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success.
• To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents.
• Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel‑related perks.
• Wherever you’re based, our benefits evolve with you.

*Applies to select locations.

Workplace Policy

Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face‑to‑face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In‑office perks such as company‑provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at [e-mail].

Candidate Privacy Notice and Use of AI

As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan’s Candidate Privacy Notice here.