Event Technology Manager

First Global Management Services, Inc.; United States; Remote; USD 75,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Paid Time Off

Employee Assistance Program

Life, Disability & Pet Coverages

Wellness Stipend

Mobile Phone Allowance

Headspace access

Aura Identity Theft Protection

Discretionary Bonus Structure

Global Opportunities

Job summary

FIRST is a leading global brand experience agency delivering Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. We are seeking an Event Technology Manager to support clients with registration platforms and data management, liaising with the event delivery team to ensure seamless experiences.

You will implement registration websites, troubleshoot issues, and manage client communications while maintaining accurate data and event analytics across multiple

Qualifications

• 5+ years of Attendee Data Management and Event Technology experience.
• Advanced proficiency in Microsoft Excel.
• Experience with registration platforms such as Cvent, Splash, Certain, Aventri, Eventbrite.
• Ability to manage multiple projects and communicate effectively at all levels.

Responsibilities

• Implement and manage event registration websites, app builds, and related tech for events.
• Troubleshoot technical issues and maintain data accuracy across systems.
• Coordinate client communications (save-the-dates, invitations, registrations, confirmations).
• Manage databases, ensure data consistency, and generate lists for analysis.

Skills

Attendee Data Management

Event Technology

Project management

Communication skills

Tools

Cvent

Splash

Certain

Aventri

Eventbrite

HTML/CSS

Job description

Building a Brand starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Location: Remote - must reside in the US and be able to work EST hours

What You Would Get To Do

The Event Technology Manager is responsible for assisting clients in navigating registration websites, supporting new technology platforms and data management while liaising with the event delivery team.

• Implementation and project management of event registration websites, app builds and additional technological aspects as needed for assigned events
• Troubleshoot technical issues
• Manage client communications such as save-the-dates, invitations, registration, confirmations, etc.
• Database management to ensure consistency in information, accuracy of new and existing data, and list generation
• Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements
• Work with Event delivery team on overall program logistics, production, and implementation
• List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics
• Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate
• Support with the registration desk flow design and set up, including onsite support throughout the event as needed
• Lead contact for attendee management and technology vendors including pre-event and during execution
• Create and distribute post event client surveys
• Adhere to standard operating procedures and compliance processes in addition to maintaining comprehensive event files and keeping precise records to ensure smooth transition between team members if necessary
• Review and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etc.
• Provide the client with cost savings / value adds whenever possible
• Track and maintain time spent to projects to accurately reflect the work being done
• Assist with the training of new joiners and mentoring existing team members
• Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well

What We Are Looking For

• 5+ years of experience in Attendee Data Management and Event Technology, including entry level meeting planning and coordination with registration and event technology
• Advanced proficiency in Microsoft Office, with a focus on Excel
• Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite
• other registration website platforms required
• General knowledge of HTML and CSS is a plus, but not required
• Able to manage multiple projects simultaneously
• Strong written and oral communication skills at all levels
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

• Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA) 401 (k)
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries world