Event Service Specialist

FIRST; New York, Northern (NY, KY); Hybrid; USD 57,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Flexible Spending Accounts

Employee Assistance Program

Life, Disability & Pet Coverage

Wellness Stipend

Headspace/Teladoc access

Aura Identity Protection

Job summary

FIRST is seeking an Event Service Specialist in New York to ensure flawless on-site execution for high-profile events. You will be the primary contact for event hosts, coordinating with event managers and service partners to deliver catering, A/V, security, transportation, and room setup.

This 6-month fixed-term contract offers on-site work, cross-campus deployment as needed, and the chance to contribute across multiple events daily.

Qualifications

• Bachelor’s Degree preferred.
• 1 year of experience.
• Must be fluent in English.
• On-site position with campus deployment.
• Knowledge of basic event management and operations.
• Excellent interpersonal, communication and organizational skills.
• Experience working cross-functionally in a fast-paced environment.
• Creative problem solving and teamwork.

Responsibilities

• Be primary on-site contact for event hosts, coordinating with event managers and service partners for catering, A/V, security, transportation, and room setup.
• Work across multiple event spaces, moving between floors and buildings as needed.
• Coordinate and execute event logistics from planning to on-site delivery.
• Review event needs and clarify concerns prior to events.
• Support events on-site, possibly handling multiple events per day.
• Troubleshoot issues and escalate to internal partners as required.
• Communicate changes to the event team and service lines promptly.
• Assist event managers in planning large-scale events and supporting small-scale ones.
• Maintain planning tools and reports with up-to-date information.
• Support Guest Services with check-in, wayfinding, and guest assistance.

Skills

Bachelor's Degree

1 year experience

Fluent English

Event management knowledge

Interpersonal skills

Communication skills

Organizational skills

Cross-functional collaboration

Problem solving

Education

Bachelor's degree

Job description

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Learn more at www.firstagency.com

Location: New York – This is a full-time, on-site role.

Employment Type: 6-month fixed-term contract, with the potential to convert to a permanent position.

What You Would Get To Do

The Event Service Specialist will consistently deliver exceptional service to our client through excellent event service delivery. Along with other FIRST team members, the Event Service Specialist will represent the FIRST Solutions brand on-site within a well-known tech company. In this role you, your main focus will be to be the primary point of contact to successfully execute events, working with the FIRST team and various internal service providers.

Your Contributions

• Primary contact on the event day for event hosts, working hand in hand with event managers and service partners to ensure appropriate execution and service delivery in each area of event support including catering, audio/video production, security, transportation, and room setup support.


• Work across various event spaces, traveling between different floors and buildings throughout the day


• Coordinate and execute event logistics


• Reviews all event needs and re-confirms or clarifies any areas of concern prior to event


• Support events onsite which could include managing multiple events a day


• Troubleshoot issues and elevate any advanced needs to the appropriate internal partner


• Communicate any pertinent adds/changes to the event team and supporting services lines as needed (i.e.: guest count changes, schedule changes, room setup or catering changes)


• Assist event managers in the planning of large-scale events


• Support the end-to-end planning for small-scale events as needed


• Provide administrative support for event managers by keeping tracking tools, event planning documents and internal planning systems up-to-date and accurate


• Responsible for compiling reports related to on-site events including post-event data


• Support the Guest Services team as needed, which could include but is not limited to guest check-in, wayfinding, swag organization and distribution and answering questions on event details

What We Are Looking For

• Bachelor’s Degree preferred


• Position requires 1 year of experience


• Must be fluent in English


• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required. This is an on-site position.


• Knowledge of basic and fundamental standards of event management and event operations


• Excellent interpersonal, communication and organizational skills


• Experience working cross-functionally with various levels of stakeholders in a fast-paced environment


• Creative problem solver, resourceful, team player


• Adaptability to situations and ever-changing demands


• Highly organized with the ability to handle multiple tasks to meet strict deadlines


• Excellent time management and multi-tasking skills


• Ambitious and proactive with a calm and flexible approach to handling pressure


• Experience working on large and complex databases is a plus

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

• Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)


• 401 (k)


• Five Flexible Spending Accounts Options


• Employee Assistance Program (EAP)


• Life, Disability & Pet Coverages


• Wellness Stipend


• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more


• Aura Identity Theft Protection

United States Residents: The base salary range for this position is $56,988 - $65,536.This role is overtime-eligible in accordance with company policies.

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.