Event Technical Supervisor - Fairmont Austin

Encore; Austin (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic Event Technical Supervisor to oversee floor operations and ensure customer satisfaction. This role involves leading a technical team, managing audiovisual equipment, and fostering positive client relationships. Ideal candidates will have a strong background in audiovisual services and customer support, with the ability to troubleshoot issues effectively. Join a vibrant team where your leadership and technical skills will make a significant impact in delivering exceptional event experiences. If you're ready to take on a challenging yet rewarding role, this opportunity is perfect for you.

Qualifications

• 3-5 years of audiovisual experience required.
• Bachelor’s degree preferred, High School diploma required.

Responsibilities

• Lead floor operations focusing on customer service and staff leadership.
• Ensure timely setup and operation of audiovisual equipment.

Skills

Audiovisual Experience

Customer Service

Problem-Solving Skills

Leadership

Technical Theory Knowledge

Education

Bachelor's Degree

High School Diploma

Tools

Audiovisual Equipment

Job description

Event Technical Supervisor - Fairmont Austin

Pay: Competitive

Location: Austin, Texas

Employment Type: Full-Time

Job Description

• Req#: EVENT023724

Position Overview

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership, and development. They directly oversee the technical team to ensure operational efficiencies and customer satisfaction. The role may also involve participating in administrative duties to support onsite operations and career development. This position reports to the DET, DOO, or Operations Manager.

Key Job Responsibilities

1. Equipment Operation

• Responsible for accurate and timely setup, operation, and breakdown of audiovisual equipment listed in the technical qualifications section.
• Troubleshoot technical issues and resolve problems promptly.
• Ensure compliance with all security and safety measures.
• Secure equipment from theft and damage during use.

1. Customer Service

• Provide excellent service, exceeding internal and external customer expectations.
• Maintain positive relationships with clients through effective communication.
• Meet with guests onsite to ensure their needs are met and equipment functions properly.
• Monitor events and check in on customers throughout the day.
• Foster and understand the hotel/client relationship.

1. Training/Staff Development

• Assist in training technicians on floor activities and service expectations.
• Mentor new hires.
• Promote a positive working environment aligned with company values.

1. Operations Management

• Organize daily floor activities for timely setup, refresh, and removal of equipment.
• Manage daily operations, including workflow, labor needs, and scheduling.
• Update and complete equipment sheets accurately.
• Coordinate communication for event management.
• Participate in venue meetings as needed.

1. Equipment Maintenance

• Perform preventative maintenance on equipment.
• Lead proper security, storage, transportation, and maintenance of equipment.
• Participate in physical inventory counts as required.

Job Qualifications

• Bachelor’s degree preferred.
• Encore Technical Level 3 Certification required; new team members must be certified within 30 days.
• Encore Technical Level 2 Core Certification (Audio, Lighting, Projection, Video, Scenic) required; certification within 60 days.
• 3-5 years of customer service or hospitality experience preferred.
• 3-5 years of audiovisual experience required.
• Technical theory knowledge.
• Advanced problem-solving skills.
• Experience leading workflow and teams.
• Valid driver’s license required for roles operating company vehicles.

Core Competencies

• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Consciousness
• Work Direction
• Decision Making
• Conflict Management
• Talent Development
• Courage

Work Environment

Work is performed in hotel/convention center and warehouse environments, with exposure to outdoor temperatures, dust, and heights. Conditions vary from quiet to noisy, and work may require irregular hours, including nights, weekends, and holidays. Team members must adhere to appearance guidelines as per Encore standards.

Qualifications

Education

High School diploma required.

Equal Opportunity Statement

Encore is an Equal Opportunity Employer. Discrimination based on pay inquiries or disclosures is prohibited, with legal exceptions as outlined.