Event Technical Lead, Audio Visual - Intercontinental, San Diego

Hargrove, Inc.

San Diego (CA)

On-site

USD 34,000 - 37,000

Full time

11 days ago

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Job summary

Encore Global in San Diego (InterContinental) seeks a Technical Lead to set up and operate intermediate to large-scale audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. Reports to Operations leadership and collaborates with events teams.

The role emphasizes hands-on AV execution, troubleshooting, safety compliance, and client relationship management, with opportunities to mentor other technicians and contribute to delivering world-class service.

Qualifications

High school diploma required; Associate’s degree preferred.
2-3+ years of customer service or hospitality experience.
2-3+ years of audio-visual experience required.
External applicants must meet training and certifications within 60 days of start date.
Internal applicants must meet internal certification requirements per company policy.
Valid driver’s license is required for roles that may operate Company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 lbs.

Responsibilities

Equipment operation: set up, operate, and break down intermediate AV equipment.
Troubleshoot technical issues and resolve problems quickly.
Comply with all company security and safety measures.
Ensure equipment is secure from theft/damage when in use.
Provide excellent customer service and strive to exceed expectations.
Be a leader, mentor, and coach for other Technicians on service philosophy.
Maintain positive relationships with clients through effective communication.
Meet with guests on site to ensure needs are met and equipment works properly.
Monitor events and check in on customers throughout the day.
Understand and foster hotel/client relationships.
Understand technical aspects and diagnose problems with equipment/software.
Anticipate equipment challenges and changes professionally.
Follow company processes and complete paperwork accurately.
Use equipment sheets to determine scheduled gear for setup/strike.
Interact with staff and vendors for equipment needs.
Utilize floor up-selling techniques to increase revenue.
Work with clients to finalize invoices.
May work within Encore systems and applications as needed.

Skills

A/V experience

Customer service

Hospitality

Education

High school diploma

Associate’s degree (preferred)

Tools

Encore systems

Equipment sheets

Job description

Job Details

Posting Details

Posted on October 13, 2026

Locations

Showing 1 location

CA-InterContinental SD
Pay or shift range: $25.76 USD to $25.77 USD
Ops - General
Full-Time
Requisition #: EVENT045677

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Description

Position Overview

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

Equipment Operation: Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
Equipment Operation: Troubleshoot technical issues and resolve problems quickly as they arise.
Equipment Operation: Complies with all Company security and safety measures.
Equipment Operation: Ensures equipment is secure from theft and/or damage when in use.
Customer Service: Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
Customer Service: Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
Customer Service: Maintains a positive relationship with all clients through effective communication.
Customer Service: Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
Customer Service: Monitors events and checks in on customers throughout the day.
Customer Service: Understands and fosters the hotel/client relationship.
Technical Ability: Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
Technical Ability: Anticipates equipment challenges and changes in a timely and professional manner.
Systems Knowledge: Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
Systems Knowledge: Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
Systems Knowledge: Interacts with other staff and outside vendors for equipment.
Systems Knowledge: Increases revenue by utilizing floor up-selling techniques.
Systems Knowledge: Work with clients to finalize invoices.
Systems Knowledge: As needed, work within Encore systems and applications

Job Qualifications

High school diploma required, Associate’s degree is preferred.
2-3+ years of customer service or hospitality experience is preferred.
2-3+ years of audio-visual experience is required.
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and "career path" or the direct link below https://jobs.encoreglobal.com/en/career-paths
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements.
A valid driver’s license is required for team members in positions that may operate Company vehicles.
Additional DOT requirement may need to be met if applicable.
Must be able to lift 50 lbs.

Competencies

Deliver World Class Service: Hospitality
Deliver World Class Service: Ownership
Do The Right Thing: Demonstrates Self-Awareness
Drive Results: Ensures Accountability
See The Big Picture: Decision Quality
See The Big Picture: Manages Complexity
Value People: Collaborates

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.

Physical Activities