Event Technician, Audio Visual - San Francisco Marriott Marquis

Encore; San Francisco (CA); On-site; USD 30,307 - 33,062; Full time

Job summary

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality setting in San Francisco. You will ensure guest satisfaction and work under the supervision of the Events Technology leadership.

The role requires hands-on AV setup, customer service mindset, and the ability to troubleshoot equipment on site; experience in events or hospitality is preferred. Hourly pay ranges from $22.00 to $24.00, with benefits as outlined by Encore.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Must be able to lift 50 lbs.

Responsibilities

• Sets up, operates, and breaks down basic AV equipment as listed in the qualifications.
• Exceeds expectations and needs of internal and external customers.
• Meets with guests on site to ensure equipment works properly and needs are met.
• Troubleshoots equipment and software issues and handles changes promptly.
• Works with staff and vendors for equipment and paperwork as needed.

Skills

Customer service

Hospitality mindset

Audio-visual equipment basics

Education

High School Diploma

Associate’s degree preferred

Tools

Audio-visual equipment

Job description

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.


• Maintains a positive relationship with all clients through effective communication.


• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.


• Monitors events and checks in on customers throughout the day.


• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.


• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.


• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.


• Increases revenue by utilizing floor up-selling techniques.


• Works with clients to finalize invoices.


• Completes order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.


• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and \"career path\" or the direct link below https://jobs.encoreglobal.com/en/career-paths


• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements.


• 1 year of customer service or hospitality experience is preferred.


• 1 year of audio-visual experience or equivalent in an educational environment is preferred.


• A valid driver’s license is required for team members that may operate Company vehicles.


• Additional DOT requirements may need to be met if applicable.


• Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

• Hospitality


• Ownership

Do The Right Thing

• Instills Trust


• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.

• Sitting: 2-3 Hours


• Standing: 4-5 Hours


• Walking: 4-5 Hours


• Stooping: 2-3 Hours


• Crawling: 2-3 Hours


• Kneeling: 2-3 Hours


• Bending: 2-3 Hours


• Reaching (above your head): 2-3 Hours


• Climbing: 0-1 Hours


• Grasping: 4-5 Hours

Lifting Requirements

• 0 - 15 lbs:* Continuously


• 16 - 50 lbs*: Frequently


• 51 - 100 lbs: Occasionally


• Over 100 lbs: Occasionally

Carrying Requirements

• 0 - 15 lbs*: Continuously


• 16 - 50 lbs*: Frequently


• 51 - 100 lbs: Occasionally


• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously


• Distance Vision: Continuously


• Color Vision: Frequently


• Peripheral Vision: Occasionally


• Depth Perception: Frequently


• Hearing: Continuously

Pushing/Pulling Requirements

• 0 - 15 lbs*: Continuously


• 16 - 50 lbs*: Frequently


• 51 - 100 lbs*: Frequently


• Over 100 lbs: Occasionally

Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Hourly Pay Range: $22.00 - $24.00

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.