Event Tech Support Specialist

RainFocus; Orem (UT); On-site; USD 40,000 - 55,000; Full time

Job summary

RainFocus in Orem, Utah, is looking for an Event Tech Support Specialist to assist in executing in-person, virtual, and hybrid events. This junior role involves troubleshooting hardware issues, collaborating with internal teams, and mentoring new hires. Ideal candidates love technology and should possess strong problem-solving abilities.

You will work full-time, Monday to Friday, in Lindon, Utah. This position requires occasional travel for events.

Qualifications

• Experience with troubleshooting Windows machines.
• Ability to travel for events across the country.
• Help in training new hires and contractors.

Responsibilities

• Provide hardware support for Windows machines and badge printers.
• Communicate with team members for event preparation.
• Maintain and organize RainFocus hardware.

Skills

Strong technical skills

Creatively solve complex problems

Friendly and outgoing personality

Ability to collaborate

Tools

Windows operating system

MDM service

Badge printers

Job description

RainFocus, one of the most innovative software companies, is in search of an exceptional Event Tech Support Specialist.

About RainFocus

RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events across the world. Those events are delivered through our industry‑disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well‑funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.

About the Role

As a team member of the RainFocus Client Success organization, the Event Delivery Tech Support (“TS”) will learn the ins‑and‑outs of the event delivery process and how the technology works. This role is essential in providing technical know‑how for events around the world.

As a member of the Event Delivery team, the TS will work from the RainFocus warehouse and develop hands‑on knowledge of RainFocus onsite technology. This includes Windows imaging, Badge Printer troubleshooting and maintenance, providing QA for new feature rollouts, and most importantly, providing some remote support to our teams around the world with onsite events.

The ideal candidate has a strong desire to learn about new technology and loves to “tinker” with hardware. This person must be able to think outside of the box to solve complex issues, communicate both in‑person and digitally to teammates, clients, and contractors, and be a positive team player with no room for negativity. The ideal candidate will face challenges with a desire to be the go‑to person to provide a solution.

The Event Delivery Tech Support role is a junior position with a career family of a Senior and a Principal position.

Essential Responsibilities

• Hardware Support
  • Setup, imaging, troubleshooting Windows machines
  • Troubleshooting Badge printers
  • Managing MDM service for 6000 phones
  • Testing new hardware and resources
• Communication
  • Working with internal team members to prepare for and support ongoing events
  • Gathering details to troubleshoot issues efficiently and without confusion for the staff onsite
• Organization
  • Maintaining the RainFocus hardware by routinely doing checks and cleanings
  • Tracking inventory issues and documenting the processes related to fixing
  • Providing step‑by‑step instructions on how to use the RainFocus equipment
• Training
  • Be available to train the internal teams on best practices

Required Experience / Skills

• Strong technical skills
• Collaboration on creation of processes to acquire requirements for live event execution
• Assist in training new hires and contractors
• Ability to travel to events anywhere in the country or world on occasion

Personal Characteristics

• Ability to creatively solve complex problems
• Friendly and outgoing, but assertive when necessary
• Willing to go the extra mile in support of reasonable client requests
• Team‑player with a service‑oriented mindset
• Self‑motivated, thrives in fast‑paced environments
• Proactive, relentless learner
• Excited by and eager to take on new challenges and opportunities
• Strong communicator with ability to be self‑guided
• Positive personality

Success Measures

• Fully onboarded and productive within 60 days (45 days for Principal Role)
• Client satisfaction
• Provide weekend support on occasion without escalation

Location / Travel

• This position requires working full time from our warehouse in Lindon, Utah; remote work is not available. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., with a revolving on‑call shift over weekends. This role will require occasional travel.