Event Support Crew Member I

City of Norfolk; Virginia (IL); On-site; USD 41,000 - 45,000; Full time

Job summary

The City of Norfolk's Nauticus Maritime Center is seeking an Event Support Crew Member I to help keep facilities clean and welcoming. You will assist with housekeeping, equipment setup, and event support across the Maritime Center, Battleship Wisconsin, sailing center, and cruise terminal.

Role requires the ability to stand long periods, lift items, and work Wed-Sun with some holidays. Prior housekeeping or event support experience is preferred, and TWIC clearance is a plus.

Qualifications

• One year of experience in housekeeping and event support.
• TWIC (Transportation Worker Identification Credential) preferred.
• Ability to read and understand written instructions.

Responsibilities

• Perform general housekeeping duties: dust, mop, vacuum, sanitize restrooms, clean surfaces.
• Maintain restrooms and dispose of trash; restock supplies.
• Assist with setup for rooms and meeting spaces during events.
• Support cruise and port-of-call days with crowd flow and equipment.
• Engage with guests politely and provide excellent customer service.

Skills

Customer service

Teamwork

Physical stamina

Job description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications.

Nauticus is a maritime discovery center located along the waterfront of downtown Norfolk offering a unique form of experiential learning for all ages. Through interactive exhibits and STEM to STERN programming, Nauticus uses the museum, Battleship Wisconsin, sailing center, and Schooner Virginia to tell the story of the maritime environment, industry, and the military.

The Event Support Crew Member I will maintain a high standard of cleanliness for the Maritime Center, Battleship, Sailing Center, and the Cruise Terminal. Work closely with other teams in a highly dynamic environment supporting daytime operations, events, Cruise and Port of Calls.

***The department hiring range is $40,768.00 - $45,200.21 annually***

Essential functions include but are not limited to:

Housekeeping:

• Perform general, routine housekeeping duties to include:
  • Dust, mop, vacuum.
  • Sanitize restrooms.
  • Clean and maintain glass windows, glass doors, and other surfaces.
• Maintain and re-supply restrooms.
• Empty trash receptacles, dispose of trash into dumpsters, breakdown boxes for proper disposal.
• Perform routine housekeeping duties in office spaces (e.g., dust, vacuum, trash, kitchen, refrigerator, etc.).
• Completes daily assigned tasks (as requested) to ensure all areas remain safe, orderly, and welcoming.
• Assists with inspection, minor repairs, and general maintenance of housekeeping tools, equipment, and operational assets.
• Other duties as assigned.

Events/Cruise/Port of calls:

• Set-up rooms and meeting spaces (e.g., moving furniture, transport boxes in and outside of the facility, setting tables and chairs, etc.)
• Support increased activity during cruise and port of call days by preparing terminal spaces, assisting with crowd flow equipment and responding promptly to housekeeping or facility needs as they arise.
• Performs delivery, assembly, and removal of equipment such as tables, chairs, stanchions, and signage to ensure smooth events and cruise passenger flow and operational readiness.
• Participate in daily Cruise operations as needed.
• Other duties as assigned.

Overall:

• Engage with guests throughout the facilities with a positive and approachable demeanor.
• Demonstrate excellent customer service when interacting with passengers, crew members, coworkers, port officials, and the public.
• Contribute to a positive and efficient operational environment through clear communication and teamwork.
• Must be able to stand for extended periods, lift items from ground to above shoulder level, climb, bend, stoop, sit, push, pull, and perform tasks requiring manual dexterity.
• Other duties as assigned.

Work requires the ability to read and understand written instructions, to understand simple processes and the routine operation of machines. Level of knowledge equivalent to less than high school or equivalency.
No experience required.

The preferred candidate will possess:

• One year of experience in housekeeping and event support.
• Transportation Worker Identification Credential (TWIC).

Work Location:

One Waterside Drive, Norfolk, VA 23510

Work Hours:

Wednesday through Sunday, and some holidays.