Event Support

Shelby Farms Park Conservancy; Memphis (TN); On-site; USD 13,776 - 24,796; Full time

Job summary

Shelby Farms Park Conservancy in Memphis, TN is seeking friendly Event Support Representatives to supervise events on site, ensure contractual agreements are met, and deliver outstanding customer service.

The role involves setting up equipment, coordinating with vendors, handling client needs, and producing post-event reports; eligibility includes a high school diploma and hospitality experience, with weekend and holiday availability.

Qualifications

• High school diploma or equivalent.
• Experience in hospitality services.
• Experience with pre- and post-event reporting.

Responsibilities

• Open and secure the facility before and after events.
• Direct and coordinate activities with food service and other vendors; oversee basic needs of the client during an event.
• Set up and break down chairs, tables, stages, audio-visual, and other equipment in accordance with client contract requirements.
• Explain policies and procedures for use of the facility.
• Respond to emergency situations by determining and implementing appropriate procedures.
• Inspect facility before, during, and after functions for cleanliness and safety; touch up areas as needed.
• Produce event reports noting any significant problems.
• Work within reservation software to book new clients as needed.
• Answer phones and take detailed messages for staff within reservation software.
• Assist with additional events and Sales + Events special projects as needed.

Skills

Customer service

Communication

Event operations

AV troubleshooting

Attention to detail

Teamwork

Problem solving

Lifting 25 lbs

Education

High school diploma

Job description

Job Details

Job Location: Main Office - Memphis, TN 38134
Salary Range: $10.00 - $18.00 Hourly

Position Summary

Shelby Farms Park Conservancy is seeking friendly, dependable individuals to work as Event Support Representatives. The Event Support Representative provides on-site supervision of events taking place at the facility, ensuring that contractual agreements are met. The individual must be customer service oriented and willing to do whatever it takes to get the job done.

Duties & Areas Of Responsibility

• Open and secure the facility before and after events.
• Direct and coordinate activities with food service and other vendors; oversee basic needs of the client during an event.
• Set up and break down chairs, tables, stages, audio-visual, and other equipment in accordance with client contract requirements.
• Explain policies and procedures for use of the facility.
• Respond to emergency situations by determining and implementing appropriate procedures.
• Inspect facility before, during, and after functions for cleanliness and safety; touch up areas as needed.
• Produce event reports noting any significant problems.
• Work within reservation software to book new clients as needed.
• Answer phones and take detailed messages for staff within reservation software.
• Assist with additional events and Sales + Events special projects as needed.

QualificationsRequirements & Desired Qualifications

• Enthusiastic, dependable, self-motivated, and self-aware
• Demonstrates values of teamwork, accountability, authenticity, and learning
• Knowledgeable of event operations
• Ability to set up and troubleshoot basic audio-visual equipment
• Excellent customer service and communication skills
• Ability to deal patiently with problems and complaints and resolve conflicts in a professional, tactful manner
• Organized with strong attention to detail
• Ability to lift and move at least 25 lbs
• Ability to work nights and weekends, sometimes with short notice

Education & Experience

• High school diploma or equivalent
• Experience in hospitality services
• Experience with pre- and post-event reporting

Physical Demands & Working Environment

• Must be able to lift 25 lbs
• Ability to stand or walk constantly during shift

Compensation & Schedule

• Part-time or full-time options, 25 – 40 hours per week
• Must be available to work weekends and holidays

This job description outlines typical duties and responsibilities and does not limit management’s ability to assign or reassign responsibilities as needed.

Shelby Farms Park Conservancy is an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, national origin, sex, age (40+), disability, veteran status, or any other legally protected status under applicable law.