Maintenance Tech IV

Shelby Farms Park Conservancy; Memphis (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with organizational match

Paid time off and holidays

Job summary

A local parks organization is seeking a HOP Maintenance Technician to oversee maintenance in Memphis, TN. This role requires expertise in mechanical, electrical, and plumbing systems. The ideal candidate will have at least 2 years of hands-on experience and the ability to perform repairs and coordinate maintenance. Additional responsibilities include managing preventative maintenance schedules and ensuring visitor-ready environments. Comprehensive benefits are provided including insurance and a 401(k) plan.

Qualifications

• 2+ years of hands-on experience in facility maintenance or building operations.
• Proficient with tools and techniques for basic electrical, plumbing, and carpentry work.
• Able to lift 50 lbs., work outdoors in all seasons.
• Technologically literate and comfortable using MaintainX (or similar CMMS), Trello, and Google Suite.
• Strong communication skills and ability to work with diverse teams and the public.
• Able to work independently with good judgment in urgent or high-pressure situations.
• Physically able to lift 50 lbs, work outdoors in all seasons, and perform demanding tasks.

Responsibilities

• Lead maintenance and repairs for HOP facilities, including restrooms and pavilions.
• Troubleshoot electrical, plumbing, HVAC, and sewage systems.
• Communicate with the HOP Manager and coordinate maintenance around scheduled events.
• Oversee preventative maintenance schedules for all systems in HOP.
• Maintain records of service intervals, repairs, and warranties using MaintainX.
• Oversee inspections and repairs of infrastructure such as bollards, hardscapes, lighting, signage, gates, and walkways.
• Coordinate contractors for specialized work, ensuring standards, schedules, and safety protocols.
• Develop and maintain preventative maintenance plans for all HOP systems and facilities.
• Use MaintainX to track inspections, document findings, and generate reports.
• Communicate with HOP Manager, Park Ops, and Sales + Events to coordinate maintenance around events and rentals.
• Provide technical support for event add-on services, including power access and safety systems.
• Respond quickly to day-of-event maintenance needs in collaboration with Rangers and Sales and Events.
• Respond to urgent maintenance calls, understand locations of all HOP system controls, and assist with emergency response plans.

Skills

Facility maintenance

Electrical systems

Plumbing

Carpentry

Customer service

Trello

Google Suite

Communication

Tools

MaintainX

Google Suite

Google Suite

Job description

Overview

Description

Company Summary

About Shelby Farms Park

At 4,500 acres, Shelby Farms Park in Memphis, Tennessee is one of the largest urban parks in the country. The Park features miles of paved and unpaved trails, dozens of lakes and ponds, the internationally recognized and sustainably designed Woodland Discovery Playground, a buffalo herd, the FedEx Event Center, a water play sprayground, an outdoor event stage overlooking an 80-acre lake, a treetop adventure course and more.

About Shelby Farms Park Conservancy

Shelby Farms Park Conservancy (SFPC) is the nonprofit that manages and cares for Shelby Farms Park and Shelby Farms Greenline in Memphis, TN. SFPC is responsible for daily management, fundraising to meet operational budget needs, setting the vision for the Parks future, and stewarding its natural resources. SFPC team members are committed to our vision of creating a celebrated 21st-century park that defines and shapes a great city and that provides inclusive, equitable, and free access for each and every resident of the Memphis area.

Position Summary

The Heart of the Park (HOP) Maintenance Technician is the lead maintenance professional for the park’s central zone (Zone 1), responsible for ensuring all facilities, systems, and infrastructure are fully operational, safe, and visitor-ready. This position specializes in mechanical, electrical, plumbing, and infrastructure systems, including the park’s geo-thermal and forced main sewage systems, facilities, bollards, lighting, and hardscapes. The HOP Maintenance Technician performs hands-on repairs, oversees preventative maintenance, and coordinates contractor-led work in partnership with the HOP Manager.

This role requires strong technical skill, sound judgment, and the ability to see how maintenance activities connect across departments such as Sales + Events and Development. The Technician must communicate clearly with both internal and external partners and help ensure that maintenance solutions protect the park’s assets, respond to client needs and enhance visitor experience.

Core Responsibilities

• Facilities + Systems Maintenance: Lead maintenance and repairs for HOP facilities, including restrooms, pavilions, visitor amenities, and mechanical systems.
• Troubleshoot and either perform repairs or coordinate repairs for electrical, plumbing, HVAC, and sewage systems, including forced main and geo-thermal.
• Conduct regular inspections to ensure the reliability and safety of all mechanical, plumbing, and electrical systems.
• Oversee preventative maintenance schedules for all systems except landscape and irrigation in HOP.
• Maintain accurate records of service intervals, repairs, and warranties through MaintainX.

Infrastructure + Hardscape Oversight

• Oversee inspections and repairs of infrastructure such as bollards, hardscapes, lighting, signage, gates, and walkways.
• Perform or coordinate minor carpentry, painting, and fixture repairs (doors, windows, sills, trim) in HOP facilities.
• Manage large-scale maintenance projects, such as sewage cleanouts, water level management, and infrastructure rehabilitation.
• Coordinate contractors for specialized work, ensuring standards, schedules, and safety protocols are met.

Preventative Maintenance + Data Management

• Work with the HOP Manager to develop and maintain preventative maintenance plans for all HOP systems and facilities.
• Use MaintainX to track inspections, document findings, and generate reports.
• Analyze maintenance data to identify recurring issues and propose long-term solutions.
• Support the HOP Manager in project planning, system mapping, and budget tracking.

Communication + Coordination

• Communicate clearly with the HOP Manager, Park Ops team, and Sales + Events to coordinate maintenance around scheduled events and rentals.
• Serve as the primary technical point of contact for maintenance issues affecting HOP venues, tenants, and event partners.
• Notify leadership of emerging issues that could impact visitor experience, safety, park operations or revenue.
• Participate in weekly HOP team meetings and MOD briefings as requested.

Event + Venue Support

• Partner with Sales + Events on operational readiness for indoor and outdoor venues, ensuring systems are fully functional.
• Provide technical support for event add-on services, including power access, plumbing needs, and safety systems.
• Respond quickly to day-of-event maintenance needs in collaboration with Rangers and Sales and Events.

Safety + Emergency Response

• Respond to urgent maintenance calls, equipment failures, and system alerts with professionalism and calm.
• Understand locations and functions of all HOP system controls (e.g., electrical panels, water/gas shutoffs, sewage pumps).
• Support implementation of emergency response plans, asset protection, and after-hours incidents when required.

Client- and Visitor-Focused Approach

• Ensure all work areas are clean, safe, and clearly marked when maintenance is in progress.
• Avoid leaving tools or materials in visitor zones.
• Prioritize repairs that affect the visitor experience or revenue lines and complete work within established timelines.
• Model professionalism and a solution-oriented mindset at all times.

Qualifications

Required:

• 2+ years of hands-on experience in facility maintenance or building operations
• Proficiency with tools and techniques for basic electrical, plumbing, and carpentry work
• Basic understanding of irrigation, hardscape, and minor vehicle repair
• Technologically literate and comfortable using MaintainX (or similar CMMS), Trello, and Google Suite
• Strong communication skills and ability to interact with diverse teams and the public
• Able to work independently with good judgment, particularly in urgent or high-pressure situations
• Physically able to lift 50 lbs., work outdoors in all seasons, and perform physically demanding tasks

Preferred:

• Experience in commercial or hospitality environments (e.g., hotels, campuses, parks)
• Familiarity with vehicle troubleshooting and utility system layouts
• Experience operating or maintaining light/heavy equipment
• Basic understanding of OSHA and public safety standards

Personal Qualities

• Demonstrates values of collaboration, accountability, humility, authenticity, trust and learning
• Commitment to the consistent production of high quality, detailed work
• Organizes, plans, and schedules in an efficient, productive manner
• Spirit of inquisitiveness/curiosity
• Team player attitude; willingness to complete the most important task at hand
• Manages stress in a fast-paced, changing organization
• Collaborates with people of different races, backgrounds and experiences
• Elicits confidence and builds rapport
• Enthusiastic, dependable, self-motivated, and self-aware

Benefits

SFPC offers a comprehensive benefits package including:

• Medical, dental, vision, and life insurance
• 401(k) plan with organizational match
• Paid time off, personal days, and holidays

This job description outlines typical duties and responsibilities and does not limit management’s ability to assign or reassign responsibilities as needed.

Shelby Farms Park Conservancy is an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, national origin, sex, age (40+), disability, veteran status, or any other legally protected status under applicable law.

We do not accept job postings that are not accepting applications at this time.