Event Staff - Lansing Center

ASM Global Convention Center Management, LLC; United States; On-site; USD 29,000 - 40,000; Part time

Job summary

ASM Global Convention Center Management, LLC is seeking Event Staff to manage ticketing and customer interactions effectively. Responsibilities include verifying tickets, handling cash transactions, and providing information about events.

The ideal candidate should hold a high school diploma, possess strong communication skills, and be customer-service oriented. The role requires working on-site in various weather conditions, making it vital for candidates to be physically capable.

Qualifications

• Must be 18 years of age or older.
• Ability to make monetary change accurately.
• Demonstrated skill in interacting positively with employees and customers.

Responsibilities

• Verify authenticity of admission tickets.
• Provide an accurate accounting of tickets collected.
• Adhere to Legends Global procedures and safety guidelines.

Skills

Customer service

Cash handling

Basic math skills

Communication skills

Education

High school diploma or equivalent GED

Job description

Position

Event Staff

Department and Reporting

Sales & Services. Reports to Event Manager/Event & Box Office Coordinator.

FLSA Status

On-Call/Non-Exempt

Responsibilities

• Verify authenticity of admission tickets, passes or credentials by reading and/or using computerized equipment.
• Follow event guidelines and accurately collect tickets, passes or credentials for admission.
• Provide an accurate accounting of tickets or passes collected using ticketing scanners, turnstiles, or hand counting.
• Determine when to deny access to an event as instructed by event management.
• Serve as coat check attendant, receiving cash when applicable, issuing tickets, and re‑distributing coats and accessories.
• Sell, distribute and accurately account for parking passes.
• Sell, distribute and accurately account for tickets through computerized ticketing programs or hard tickets.
• Handle cash and credit card payment transactions accurately, including making precise change.
• Balance the cash drawer to ticket allotments and provide an accurate account of tickets sold.
• Provide general information regarding the event, the facility and the Greater Lansing region.
• Adhere to Legends Global procedures and safety guidelines.
• Communicate effectively in a polite and courteous manner.
• Adhere to the department dress code.
• Perform other duties as assigned.
• Familiarize with the Greater Lansing region to improve client and guest service, observe facility equipment, personnel, and general activity, and share observations with the Event Manager or Box Office Coordinator to assist in maintaining a superior level of facility function, polish, and efficiency.

Qualifications

• High school diploma or equivalent GED; must be 18 years of age or older.
• Ability to make monetary change with strong finger dexterity and accurately balance cash and credit card transactions.
• Basic math and computer skills.
• Demonstrated skill in interacting positively with employees, customers, the general public, and outside vendors in a courteous, cooperative, and professional manner.
• Cooperative team approach with a professional attitude, positive public image, and positive attitude.
• Verbal and written communication skills in English; ability to read, take direction, and serve as an enthusiastic advocate of Legends Global events and services.
• Ability to utilize handheld radios and maintain timely attendance.
• Strong attention to detail, ability to handle people professionally and tactfully, speak clearly, listen and demonstrate understanding, and project a cheerful and calm presence.
• Ability to communicate, understand, and carry out directions and instructions, focus on a computer monitor for extended periods, lift, move, carry, push, pull, and place objects weighing up to 10 pounds, and stand or sit for long periods.
• Holds a valid Michigan Driver’s License or Michigan identification card and can bend, twist, and reach overhead and below the knees.
• Integrity, honesty, and trust.

Working Conditions

• On‑site location.
• Must be able to work in inclement weather conditions and elements (cold, heat, rain, dust, noise, fumes, food allergens).
• Must function in a busy environment with multiple people, noise, smells, and distractions.
• Must be able to lift, move, carry, push, pull, and place objects weighing up to 10 pounds.
• Must be able to stand and/or sit for long periods of time.
• Must have a valid Michigan Driver’s License or Michigan identification card.

Equal Employment Opportunity

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.