Event Staff, Athletics - Temp/Casual

University of Minnesota; Minneapolis (MN); On-site; USD 20,664 - 27,552; Full time

Job summary

University of Minnesota is seeking event staff to act as ushers or ticket takers for home Gopher games. Staff will assist fans, check tickets at entry gates, and help with directions and issue resolution throughout events. This role emphasizes excellent customer service in a dynamic sports environment.

Applicants should be able to stand for long periods, work evenings and weekends, and be willing to work at the same location for each game. Prior hospitality or guest-service experience is valued.

Qualifications

• Experience in direct customer service or guest-facing roles.
• Energetic, positive and self-motivated approach to work.
• Ability to stand for long periods and work evenings/weekends.

Responsibilities

• Serve as ushers or ticket takers at home Gopher events.
• Monitor the authenticity of tickets at entry gates.
• Provide directions and resolve issues during events.

Skills

Customer service

Hospitality

Reliability

Stamina

Job description

About the Job

Gold Coats Event staff will serve as ushers or ticket takers at home Gopher events for any of our varsity sports. Ticket takers are assigned to a specific entry gate and monitor the authenticity of every ticket used to enter a University of Minnesota Athletics Venue. Ushers are assigned to certain areas of each facility to help provide customer service for fans attending our events. They will help answer questions, provide direction, and help resolve any issues that arise over the course of an event. Ushers and ticket takers are essential to the overall game day experience for our fans.

Qualifications

• Must be 18 years of age or older
• Must be able to stand for long periods of time
• Must be willing to perform all job functions in the weather conditions present in an outdoor stadium as well as indoor venues
• Ability to work events that take place on evenings and weekends
• Willingness to work in the same location every game
• Relatable hospitality, guest service, or other direct customer contact experience with heavy emphasis on providing an exceptional level of customer service and satisfaction
• An energetic, positive, and self-motivated person

Pay and Benefits

Pay Range: $15.25; depending on education/qualifications/experience.

Retirement plan options are available for Civil Service, Faculty, Labor-Represented, Professional & Administrative, and Temp Casual classifications. Learn more about retirement plans.

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.