Event Staff

LAZ Parking; Cincinnati (OH); On-site; USD 15,911 - 22,661; Part time

Job summary

LAZ Parking is looking for an Event Staff member in Cincinnati, Ohio. This part-time role involves greeting customers, handling cash transactions, and providing exceptional service in a dynamic environment.

The ideal candidate will have strong customer service skills and the ability to work under pressure. Responsibilities include monitoring traffic flow and assisting customers with their inquiries during busy events. Candidates should be reliable and flexible to work various shifts.

Qualifications

• Strong customer service experience required.
• Cash handling/credit card transaction experience is required.

Responsibilities

• Meet and greet customers with courtesy and excellent service.
• Collect parking fees and provide correct change.
• Answer customer service questions regarding parking.
• Communicate with management and supervisors.
• Assist during peak collection hours at entry/exit.

Skills

Customer service

Cash handling

Basic math

Effective communication

Decision making

Flexibility

Job description

Job Details

Title: Event Staff

Compensation: $14.00/hour; non-tipped

Location: Lively Cincinnati

Schedule: Part-time - nights and weekend shifts.

The Spirit of the Position

The Event Staff is the front-line personnel responsible for greeting, engaging, and interacting with all customers entering and exiting the facility. The position requires cash handling, correct change, monitoring transactions for traffic entering/exiting the facility, and ensuring that people enter and exit the arenas safely.

You are

• Dynamic. You're charismatic, energetic, and happy to help however you can.
• Dependable. Responsible is your middle name. You never disappoint because it's not in your nature.
• Good under pressure. You don't fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
• Proficient in basic math.
• Good at communicating professionally and effectively.
• A team player. You're open to different opinions and can help motivate your team.
• Capable of working in an unsupervised setting.
• Able to handle challenging and, at times, emotionally charged situations.

What will I do?

• Meet and greet each customer with courtesy and excellent customer service.
• Collect the parking fees and provide the correct change.
• Understand and know how to handle different types of parkers, i.e., tenants, visitors, employees, administration, etc.
• Understand the surroundings and building area to answer questions.
• Complete the daily report.
• Assist in staffing the exit or entry booth during peak collection hours to facilitate exit/entry should problems occur.
• Communicate with management, supervisors, and traffic directors.
• Answer customer service questions concerning parking and answer general customers. Inquiries are made courteously, professionally, and effectively; questions are referred to the supervisor when applicable.
• Determine traffic flow in times of equipment failure or during periods of construction.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Field additional duties if they are assigned.

Experience

• Strong customer service experience required.
• Cash handling/credit card transaction experience is required.

Skills

• Willingness to be flexible and work multiple facility locations.
• Ability to handle challenging and, at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push, and pull at least 10 pounds.
• Ability to stand, walk, and run for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status

Non-Exempt; non-tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.