Event Sr Technical Lead (Part-Time Casual), Audio Visual - Cliff House Maine

Encore; Cape Neddick (ME); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Encore is seeking a Sr. Technical Lead to bridge between technical lead and specialist, reporting to an Operations Manager or DET.

The role focuses on small general sessions or assisting with larger sessions, ensuring flawless setup, operation, and teardown of advanced AV equipment, and delivering exceptional client service. The position also involves staff development and event supervision to uphold Encore's service standards.

Qualifikationen

• 2+ years of field experience in the specialty area.
• 2-3 years of customer service or hospitality experience preferred.
• External applicants must meet training and certification requirements within 60 days.

Aufgaben

• Operates and troubleshoots advanced AV equipment for events from pre- to post-event.
• Provides excellent customer service and maintains client relationships during events.
• Mentors team members and supports training and development efforts.
• Supervises technicians during events and coordinates with operations staff.
• Manages equipment security, maintenance, storage and inventory forecasting.

Kenntnisse

Field experience

Customer service

Ausbildung

Bachelor’s Degree

Jobbeschreibung

Position Overview

The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Dir, Operations or DET.

Key Job Responsibilities

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/client relationship.

Training/Staff Development

• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.

Event Supervision

• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.

Equipment Maintenance

• Assists team with proper security, storage, transportation, and maintenance of equipment.
• Perform inventory and forecasting of equipment needs.

Job Qualifications

• Bachelor’s Degree is preferred.
• 2+ years of field experience in specialty area is required.
• 2-3 years of customer service or hospitality experience is preferred.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and \"career path\" or the direct link below https://jobs.encoreglobal.com/en/career-paths
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Strong customer, client and coworker interface experience and abilities.
• A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

Competencies

Deliver World Class Service