Event Technical Lead, Audio Visual (Part Time Casual) - Nashville

Encore; Nashville (TN); On-site; USD 45,000 - 70,000; Full time

Job summary

Encore is seeking a Technical Lead to set up and operate medium to large-scale audiovisual systems in hospitality venues. You will report to an Operations Manager or Director of Event Technology and deliver world-class customer service on site.

The role requires 2-3+ years of AV experience, a valid driver's license, and the ability to lift 50 lbs. Training and certifications must be completed within 60 days.

Qualifications

• High school diploma required; Associate’s degree preferred.
• 2-3+ years of customer service or hospitality experience.
• 2-3+ years of audio-visual experience.
• Valid driver’s license required for potential vehicle operation.
• Must meet all training and certifications within 60 days of start date.
• Additional DOT requirements may apply.
• Must lift 50 lbs.

Responsibilities

• Setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoot technical issues quickly as they arise.
• Comply with all security and safety measures.
• Increases revenue by up-selling and maintaining client relationships on site.
• Coordinate with hotel/venue staff and other Encore team members.

Skills

A/V experience

Customer service

Hospitality

Driver's license

Training & certs

Education

Associate's degree prefered

Job description

Position OverviewThe Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Position OverviewThe Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.Key Job ResponsibilitiesEquipment Operation

• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
• Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
• Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
• Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Work with clients to finalize invoices.
• As needed, work within Encore systems and applications

Job Qualifications

• High school diploma required, Associate’s degree is preferred.
• 2-3+ years of customer service or hospitality experience is preferred.
• 2-3+ years of audio-visual experience is required.
• A valid driver’s license is required for team members in positions that may operate Company vehicles.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and "career path" or the direct link below https://jobs.encoreglobal.com/en/career-paths
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements.
• Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

CompetenciesDeliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results