Event Specialist

Bridgestone Arena; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Competitive pay

401K eligibility

Event presales access

Event tickets

Paid time off

Job summary

Nashville Predators seeks an Event Specialist in the Event Services department to plan, coordinate, and execute large-scale events at the arena. You will manage staffing, schedules, client communications, and post-event follow-up to ensure outstanding patron experiences and compliance with venue policies.

With a Bachelor’s degree and at least one year of event planning experience, you’ll collaborate across departments and serve as a key resource during events, including hockey games, concerts,

Qualifications

• Four year bachelor’s degree in a related field from an accredited college or university.
• 1 year of related experience in meeting planning or event planning.
• Proven ability to develop, organize and communicate event documents for staging large-scale public events.
• Effective communicator and decision-maker in a high-pressure, fast-paced work environment.
• Ability to organize, plan, and prioritize daily workloads.

Responsibilities

• Produce, manage and execute events including Nashville Predators Hockey Games and multiple venue events.
• Participate and communicate information in event production meetings with department representatives for successful fulfillment.
• Develop event documents to communicate operational needs across departments.
• Serve as an overall resource to all departments for the assigned event.
• Determine staffing levels according to event requirements and facility safety.
• Manage a master schedule for all arena meeting and event locations.
• Provide documentation and ensure appropriate billing from clients for settlements.
• Manage post-event follow-up reports to ensure patron and client satisfaction.
• Act as liaison between client and facility to ensure all requirements and policies are met.
• Provide quality customer service to staff, clients, and the general public.
• Work with Front of House Coordinator on customer service initiatives.
• Perform front of house operations as Front of House Manager during events.

Skills

Communication

Decision making

Organization

Multi-tasking

Team player

Customer relations

Education

Four (4) year Bachelor’s degree in a related field

Tools

AutoCAD

Vectorworks

TurboCAD

Microsoft Office

Job description

Job Title: Event Specialist
Department: Event Services
Job Reports To: Director of Event Services
Status: Exempt

Responsibilities

• Produce, manage and execute events including, but not limited to, the following:
  • Nashville Predators Hockey Games.
  • Nashville Predators and Bridgestone Arena Ancillary Events, both inside and outside of the facility.
  • Sales, Sponsorship, Community Relations, and Marketing Meetings & Events
  • Concerts and Live Productions.
  • Ford Ice Facility Bookings & Meetings.
• Participate and communicate information in event production meetings with department representatives in order to successfully execute fulfillment for all event needs of the client, the venue and the patron.
• Develop event documents to effectively communicate with all departments regarding operational needs.
• Serve as an overall resource to all departments for the assigned event.
• Determine proper staffing levels according to event requirements and general facility security and safety.
• Manage a master schedule for all arena meeting and event locations.
• Provide documentation and ensure appropriate billing from clients for the settlement of all assigned events in a timely manner.
• Manage follow-up reports at conclusion of event to ensure patron and client satisfaction.
• Maintain post event summaries and correspondence as required for all events.
• Act as liaison between the client and facility reassuring that all requirements are met and facility rules, regulations and policies are adhered to.
• Provide quality customer service to facility staff, clients, and the general public.
• Work alongside the Front of House Coordinator on customer service initiatives and follow-up requests for events as necessary.
• Perform front of house operations as the Front of House Manager during assigned events, implementing effective and efficient running of the facility.
• Manage complaints and related issues with the public and clients involving tickets, seating, concessions, arena presentation and operations.
• Perform other duties as assigned.

Qualifications

• Four (4) year Bachelor’s degree in a related field from an accredited college or university.
• One (1) year of related experience in the meeting planning or event planning industries.
• Equivalent combination of education and experience may be taken into consideration.
• Proven ability to develop, organize and communicate event documents for the staging of large-scale public events.
• Effective communicator and decision-maker in a high-pressure, fast-paced work environment.
• Ability to organize, plan, and prioritize daily workloads.
• Possess a team player mentality and easily adapt to changes in a multi-client environment.
• Proven ability to meet stringent deadlines through multi-tasking, and ability to work effectively in high-pressure situations.
• Skilled in establishing strong customer relations and meeting or exceeding customer needs and expectations.
• Computer proficiency in Microsoft Office and basic office equipment.
• Knowledge of computer aided design programs (CAD) such as AutoCAD, Vectorworks, or TurboCAD preferred.
• Possess a valid driver’s license, possess a suitable driving history and be insurable by Powers Management’s insurance carrier.
• As a condition of employment, qualified applicant will be subject to a background check, including criminal history, driving history, previous employment verification and character references.

Essential Physical Functions

• Working extended hours, including nights and weekends.
• Frequent lifting, bending, walking and handling and lifting heavy equipment up to 50 lbs. required.
• Exposure to bright lights, extreme temperatures, and loud noise.
• Ability to stand in an upright position for continuous period of time.
• Communicating and exchanging accurate data during public forums.
• Willingness to occasionally work in areas of elevated height.
• Capable of sitting, standing, and walking for extended work hours.

Equipment Used

• Ability to use office equipment, barcoding scanner system, industrial equipment, and theatrical equipment.
• Ability to use or be trained to use the following:
• Golf carts
• Propane-powered forklifts
• Electric/Gas powered lifts (articulated, boom, and/or scissor type).

Preds Perks: In addition to medical, dental, vision, and life insurance, all full-time employees of the Nashville Predators and entities are eligible for Preds Perks. These currently include the following: Competitive pay, referral bonuses, 401K eligibility, priority access to event presales, tickets to events (when available), Nashville Locker Room (pro shop) discount, premium pay for overnight shifts, 19+ days of paid time off each year, Ford Ice Center programming discount, on demand pay, and bonus potential.

Equal Opportunity Employer: Nashville Predators is an equal opportunity employer. The organization does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, veteran status, or disability status, genetic information, or any other applicable federal or state protected classification. The organization celebrates diversity and is committed to an inclusive environment for all employees.

In order to ensure reasonable accommodation for individuals protected by the Americans with Disabilities Act, as amended, applicants that require accommodation in the job application process may contact our Recruitment Team at [e-mail] to request an accommodation.