Event Solutions Manager

Javits Center; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

Javits Center in New York is seeking an Event Solutions Manager to manage event coordination and provide direct support to customers. This role requires a minimum of 3 years’ experience in the events industry. Successful candidates will excel in communication and customer service, be detail-oriented, and proficient in MS Office. An ability to mentor team members and ensure safety compliance during events is crucial. Work hours may include evenings and weekends because of the fast-paced environment.

Qualifications

• Minimum of 3 years of experience in the Trades Show/Events Industry.
• Ability to work independently and in a team environment.
• Handle multiple projects/tasks competently.

Responsibilities

• Coordinate all aspects of events at the Javits Center.
• Mentor less experienced Event Solutions Managers.
• Counsel show management on policies and work rules.
• Ensure compliance with safety regulations.
• Provide operational and logistical direction during events.
• Deliver world-class customer service.

Skills

Excellent communication skills

Customer service skills

Detail-oriented

Strong organizational skills

Proficient in MS Office

Project management skills

Tools

MS Office Suite (Excel, Word, PowerPoint, Outlook)

Database experience

Job description

Javits Center in Manhattan is the world’s most dynamic stage, setting the benchmark for what modern meetings and conventions can be. Every day across this campus, NYC’s enterprising spirit meets visionary design to turn collaborations into unprecedented business success stories.

Summary

The Event Solutions Manager is the liaison between the event manager and the venue. Event Solutions Managers provide direct support to customers by coordinating all aspects of events as it relates to the Center, including show services, building operations, logistics, safety, concessions, and construction.

The hiring range for this position is $60,000 - $70,000 per year. The rate of pay offered will be dependent upon the candidate’s relevant skills and experience.

Essential Functions

• Obtain, prepare, and distribute detailed event resumes internally and to show vendors.
• Mentor and educate less experienced Event Solutions Managers in the planning, move-in, execution and move out of trade and public shows, special events, seminars and other events.
• Counsel show management and exhibitors on the Center’s policies, work rules, and trade jurisdictions of various collective bargaining agreements – multiple unions and agreements.
• Ensure compliance with New York City fire code during event move-in, duration, and move-out.
• Liaise with various entities, including Public Safety, Show Security, Show and House Operations.
• Provide dedicated operational and logistical direction to assist the customer prior to and throughout the entire Event period.
• Ensure that customer requirements are met for meeting rooms, special events and the show floor.
• Calculate and distribute Net Square Footage reports.
• Provide information on building procedures, track compliance with lease terms and insurance certificates.
• Provide world-class customer service.
• Other duties as assigned.

Qualifications

• Minimum of 3 years of experience in the Trades Show/Events Industry.
• Excellent communication and customer service skills.
• Detail-oriented and strong organizational/time management skills.
• Must be able to handle multiple projects/tasks competently.
• Ability to work independently and within a team environment.
• Exceptional organizational and project management skills.
• Proficient in all MS Office Suites – Excel, Word, PowerPoint and Outlook.
• Database experience is a must.
• While performing the duties of this job, the employee is required to stand for extended periods of time, walk throughout the facility, and sit at a desk as needed.

Special Conditions of Position

• This position requires significant work commitment and hours that may include evenings, weekends, and holidays in a fast-paced environment.

Equal Employment Opportunity, Non-Discrimination, and Reasonable Accommodation:

The Jacob K. Javits Convention Center of New York is an Equal Opportunity Employer. We are committed to a workplace free of discrimination and harassment and to providing equal employment opportunity to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion/creed, national origin, citizenship or immigration status, sex (including pregnancy, childbirth, and breastfeeding/lactation), sexual orientation, gender identity or expression, age, disability, genetic information or predisposing genetic characteristics, familial status, marital status, partnership status, caregiver status, height, weight, military status, veteran status, unemployment status, sexual and reproductive health decisions, status as a victim of domestic violence, stalking, or sex offenses, or any other status protected by applicable federal, state, or local law.

We provide reasonable accommodations to qualified individuals with disabilities, and for religious observances and practices, consistent with applicable law. If you need an accommodation to participate in the application or interview process, please contact Human Resources.