Event Setup Supervisor

Doubletree-By-Hilton; Bloomington (IL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Employer Paid Life Insurance

Employer Paid Long Term Disability

Employer Paid Short Term Disability

Paid Time Off

Medical

Dental

Vision

401K with employer match

Flexible Spending Accounts (FSA)

Voluntary Accident Coverage

Voluntary Critical Illness Coverage

Voluntary Life Insurance

Job summary

DoubleTree by Hilton in Bloomington, IL, is seeking an Event Setup Supervisor to lead banquet setup and service for weddings, meetings, and events. You will coordinate staff, liaise with kitchen, and ensure guest satisfaction with professional service and CARE hospitality.

The role requires strong communication and hospitality experience, with responsibilities across setup, service, and guest issue resolution. On-site position with a focus on guest excellence and teamwork.

Qualifications

• Strong communication skills and guest service mindset.
• Experience in hotel F&B or hospitality settings preferred.
• Ability to lead a team and supervise setup staff.
• English fluency for guest interactions and training.

Responsibilities

• Supervise banquet setup functions and staff.
• Coordinate and brief pre-function specifics for events.
• Assign servers to stations and monitor service quality.
• Address guest concerns promptly and tactfully.
• Liaise with kitchen for timing and presentation.
• Ensure sanitation and safe handling of equipment.
• Provide on-the-job training and feedback to team.

Skills

Communication skills

Hospitality experience

Team leadership

English proficiency

Education

High School Diploma

College in Hospitality

Food Protection Manager Certification

Tools

POS System

Microsoft Word

PowerPoint

Excel

Outlook

Job description

Love being part of a great event? We’re looking for both AM and PM Supervisors who can help make weddings, celebrations, meetings, and special occasions unforgettable!As a Event Setup Supervisor at DoubleTree by Hilton, you’ll coordinate banquet functions and provide friendly, courteous, and professional service to our guests. You’ll be the welcoming face that helps keep events running smoothly.If you’re organized, dependable, enjoy working with people, and take pride in creating a great guest experience, we’d love to have you join our team!Benefits:Employer Paid Life InsuranceEmployer Paid Long Term DisabilityEmployer Paid Short Term DisabilityPaid Time OffMedicalDentalVision401K with employer matchFlexible Spending Accounts (FSA)Voluntary Accident CoverageVoluntary Critical Illness CoverageVoluntary Life InsuranceJob Title: Event Setup SupervisorDepartment: Food and BeverageReports To: Food and Beverage DirectorGeneral Summary:To maximize customer satisfaction by supervising the event setup functions and providing friendly, courteous, helpful, timely, and professional service to all guests in accordance with the standards of Doubletree by Hilton.Essential Functions:Ensures efficient operation of banquet functions by coordinating and providing work direction for banquet personnelHolds pre-function briefing to determine specifications of each functionEnsures quality service by assigning employees to work stationsEnsures that servers take care of every customer and are alert at all times to see that customers are given every attentionProvides work direction to servers and housemen; verifies that servers are at work as scheduledHandles customer concerns and complaints promptly and tactfullyWorks closely with kitchen to coordinate cooking, food presentation and delivery times for each functionEnsures that employees follow proper sanitation practicesSupervises the handling, storage and security of all kitchen and banquet equipment used in any/all functionsProvides employees with the information needed to perform their job effectivelyOrients employees to the department and hotel and provides on-the-job training on job responsibilitiesPrioritizes and assigns workProvides feedback to the employees and the department manager on the employee’s performance of job responsibilitiesGives personal attention, takes personal responsibility and uses teamwork when providing guest serviceListens, apologizes with empathy, finds a solution and follows through when resolving guest problemsCreates 100% guest satisfaction by demonstrating CARE hospitality and by exceeding guest expectationsCompletes dish and food requisitions as necessaryReports all maintenance problems to appropriate personnelInspects rooms and public areas for cleanlinessPerforms other duties as required to provide genuine hotel hospitalitySpecific Job Knowledge, Skills and Ability:Strong knowledge of food and beverage preparation and service of various alcoholic beverages, and liquor laws in serving underage people.Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings.Demonstrate the ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels.Demonstrate the ability to proactively prioritize needs, put first things first, and effectively manage resources and time.Working knowledge of the appropriate table settings, service ware, and menu items.Ability to fully follow supervisor’s directions.Ability to read, speak and write English sufficient to understand menus and special promotions, communicate with guests in a professional manner, assist guests with special requests, and to take orders.Ability to remember and recite menu items.Qualification StandardsCommunication:Strong communication skills. Skills should include the ability to deal effectively with vastly diverse groups of people and clients.Education:Preferred: High School Diploma and College in HospitalityLicenses or Certificates:Required: Food Protection Manager Certification. Must have the ability to take the exam if doesn’t already have the certification.Required: Must be of legal serving age. Additional language ability preferred.Computer Skills:Preferred: Point of Sale System, Microsoft (Word; Power Point; Excel; Outlook)Experience:Required: Hotel F&B experience or other experience in the hospitality/food industry.Appearance:All employees must maintain a neat, clean and well-groomed appearance including hair color.Physical RequirementsSitting in a normal seated position or the ability to stand for extended periods of timeReaching by extending hand(s) or arm(s) in any directionManual dexterity of hands in order to manipulate keyboard and office equipmentAbility to see within normal parametersAbility to hear within normal rangeAbility to move aboutAbility to carry trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift. Must be able to push and pull weight equaling 100 lbs.Manual dexterity of hands in order to manipulate serving spoons, trays, etc.This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.It is the policy of Tentac Enterprises to comply with all federal and state laws concerning the employment of individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC)Tentac Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Effective Date: November 21st, 2023