Event Services Manager: Lead On-Site Catering & Planning

Abigail Kirsch; New York (NY); On-site; USD 85,000 - 100,000; Full time

Job summary

Abigail Kirsch seeks an experienced Event Services Manager to plan, direct, and coordinate catered events in the tri-state area. You will be the primary client contact, develop BEOs, floorplans, and production details, and ensure flawless on-site execution.

You will collaborate with sales, culinary, warehousing, and staffing, lead on-site production, manage risks, and drive post-event evaluations to identify improvements. This role reports through the Director of Catering at Elior North America.

Qualifications

• 2 years experience in catering or hospitality event management.
• Exceptional verbal and written communication skills.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple stakeholders and priorities simultaneously.
• Basic PC knowledge and comprehension (Outlook, Teams, Word & Excel)

Responsibilities

• Act as the primary point of contact for clients, venues, and vendors throughout the planning process, including on-site management during setup, execution, and breakdown.
• Own event planning and execution after sales turnover, including the development of Banquet Event Orders (BEOs), timelines, floorplans, and production details.
• Develop clear and comprehensive Supervisor Packets and event paperwork for on-site staff, ensuring seamless communication and execution.
• Coordinate with internal departments (sales, culinary, warehouse, and staffing) and external vendors to ensure all event needs, rentals, and services are secured and operational.
• Support on-site captains by ensuring information is updated and accurate.
• Identify potential risks and challenges, developing contingency and emergency plans to ensure smooth operations.
• Lead client-facing production efforts, including site visits, walkthroughs, tastings, and operational planning.
• Monitor and resolve any guest or client issues during events, escalating and communicating resolutions as necessary.
• Conduct post-event evaluations, gather feedback, analyze outcomes, and identify opportunities for improvement.
• Collaborate with leadership (Director of Catering and other departments) to address operational challenges and develop solutions.
• Perform additional duties as assigned by the Director of Catering.
• Stay current with industry trends, technologies, and best practices to deliver exceptional, competitive events.

Skills

Event management

Client coordination

Communication

Organizational skills

Stakeholder management

Microsoft Office

Education

Bachelor’s Degree in Management

Tools

Outlook

Teams

Word

Excel

Job description

Abigail Kirsch seeks an experienced Event Services Manager to plan, direct, and coordinate catered events in the tri-state area. You will be the primary client contact, develop BEOs, floorplans, and production details, and ensure flawless on-site execution.

You will collaborate with sales, culinary, warehousing, and staffing, lead on-site production, manage risks, and drive post-event evaluations to identify improvements. This role reports through the Director of Catering at Elior North America.