Senior Event Services Manager – On-Site & Client Lead

Elior Group; New York, Northern (NY, KY); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical (FT Employees)

Vision

Commuter Benefits

401k

Sick Time

Holiday Pay

Tuition Reimbursement

Paid Time Off

EAP

Job summary

Abigail Kirsch seeks an experienced Event Services Manager to plan, direct and coordinate catered events in the tri-state area. You will act as the main liaison with clients, venues, and vendors, manage on-site setup and breakdown, and develop BEOs, timelines, and floorplans to ensure flawless execution.

Responsibility includes coordinating with internal departments, leading on-site staff, and identifying risks with contingency plans.

Qualifications

• 2 years experience in catering or hospitality event management preferred.
• Exceptional verbal and written communication skills.
• Strong organizational and problem-solving abilities, with the ability to anticipate challenges.
• Ability to manage multiple stakeholders and priorities simultaneously.
• Basic PC knowledge and comprehension (Outlook, Teams, Word & Excel).

Responsibilities

• Act as the primary point of contact for clients, venues, and vendors throughout the planning process, including on-site management during setup, execution, and breakdown.
• Own event planning and execution after sales turnover, including the development of Banquet Event Orders (BEOs), timelines, floorplans, and production details.
• Develop clear and comprehensive Supervisor Packets and event paperwork for on-site staff, ensuring seamless communication and execution.
• Coordinate with internal departments and external vendors to ensure all event needs, rentals, and services are secured and operational.
• Support on-site captains by ensuring information is updated and accurate.
• Identify potential risks and challenges, developing contingency and emergency plans to ensure smooth operations.
• Lead client-facing production efforts, including site visits, walkthroughs, tastings, and operational planning.
• Monitor and resolve any guest or client issues during events, escalating and communicating resolutions as necessary.
• Conduct post-event evaluations, gather feedback, analyze outcomes, and identify opportunities for improvement.
• Collaborate with leadership to address operational challenges and develop solutions.
• Perform additional duties as assigned by the Director of Catering.
• Stay current with industry trends, technologies, and best practices to deliver exceptional, competitive events.

Skills

Event management

Client coordination

Vendor management

On-site operations

Communication

Organizational skills

Education

Bachelor’s Degree in Management

Tools

Outlook

Teams

Word

Excel

Job description

Abigail Kirsch seeks an experienced Event Services Manager to plan, direct and coordinate catered events in the tri-state area. You will act as the main liaison with clients, venues, and vendors, manage on-site setup and breakdown, and develop BEOs, timelines, and floorplans to ensure flawless execution.

Responsibility includes coordinating with internal departments, leading on-site staff, and identifying risks with contingency plans.