Event Services Manager

Dr. Phillips Center for the Performing Arts; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

An esteemed performing arts center in Orlando is seeking a Talent Acquisition Manager to oversee event services for various non-ticketed events. This role demands excellent communication skills, a passion for hospitality, and the ability to build strong client relationships. The ideal candidate will have 3–5 years of event management experience, proficiency in office software, and a knack for creative problem-solving. Join a dynamic team dedicated to providing unforgettable experiences for clients and guests.

Qualifications

• Minimum 3–5 years of event management experience.
• CMP certification strongly preferred.
• Proficient in office systems and able to complete moderately complex mathematical functions.
• Outstanding interpersonal and customer service skills.

Responsibilities

• Manage and execute non-ticketed events and build strong client relationships.
• Develop accurate service and equipment estimates aligned with client budgets.
• Provide first-class client experiences and ensure timely communication.
• Oversee planning and distribution of all event information.
• Coordinate closely with external vendors for seamless event execution.

Skills

Event management

Client relations

Communication skills

Problem-solving skills

Time management

Education

Associate’s or Bachelor’s degree in Events, Hospitality, Business Administration

Tools

Excel

Word

PowerPoint

Outlook

Momentus Elite

Tripleseat

Social Tables

Job description

Talent Acquisition Manager | Dr. Phillips Center for the Performing Arts

POSITION SUMMARY

The Event Services Manager oversees the comprehensive client and guest experience for non‑ticketed corporate, non‑profit, social and internal events at the Dr. Phillips Center. This fast‑paced role demands attention to detail, exceptional collaboration and communication skills, and a passion for hospitality.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

• Manage and execute all non‑ticketed external and internal events, building strong client relationships while securing event details. Support clients with creative floor plan designs, comprehensive audio‑visual plans, creative menu proposals, detailed banquet event orders, and event timelines for distribution to all internal operations teams and clients.
• Develop accurate service and equipment estimates aligned with client budgets while strategically identifying upselling opportunities in partnership with Sales, F&B and Production teams to recommend enhancements to increase event revenue.
• Provide first‑class client experience by partnering with clients, giving them a consultative approach to servicing their events. Ensure timely and detailed communication, host and engage clients with professionalism and diplomacy, and conduct thorough facility tours for clients and third‑party partners to showcase the venue.
• Oversee the planning and distribution of all event information, production details, and timelines to operation teams within the building. Collaborate in internal meetings to anticipate challenges, review logistics, and ensure flawless event execution.
• Coordinate closely with external vendors through pre‑event planning, on‑site execution, and post‑event follow‑up, navigating the challenges of overlapping shows and complex load‑ins/​loadouts to ensure seamless operations and minimize the impact on all stakeholders.
• Submit client invoices and internal finance documentation for all event services and rentals, ensuring accurate coding and timely payments to support departmental operations and revenue success.
• Serve on‑site as primary client liaison, providing leadership to operations teams and vendors throughout event setup, execution, and breakdown. Act as the manager on duty, proactively addressing and resolving all guest needs.
• Lead post‑event debriefs with internal teams to evaluate successes, identify opportunities for improvement, and capture lessons learned for future events.
• Manage internal events and all related financials with accuracy, fostering strong relationships with internal clients to ensure seamless and successful event execution.
• Cultivate industry relationships and attend trade shows, networking events and professional meetups to stay informed on trends and best practices in the events industry.
• Maintain composure under pressure while working effectively with internal and external clients, including high‑touch or demanding guests, demonstrating patience, tact, diplomacy and consistently upholding the Dr. Phillips Center standards of excellence.
• Able to effectively communicate in English in both written and oral forms.
• Other duties as assigned.

KNOWLEDGE AND EXPERIENCE

• Associate’s or Bachelor’s degree in Events, Hospitality, Business Administration, or related field strongly preferred.
• Minimum of 3–5 years of event management experience. CMP strongly preferred.
• Proficient in office system skills (incl. Excel, Word, PowerPoint, Outlook). Must be able to complete moderately complex mathematical functions.
• Event Industry Software knowledge (Momentus Elite, Tripleseat and Social Tables) a plus.
• Ability to plan, prioritize, organize and multi‑task in a fast‑paced environment.
• Creative problem‑solving skills and high enthusiasm for the events industry.
• Outstanding interpersonal, client relations and guest service skills. Expertise serving sophisticated clientele.
• Strong work ethic with limited supervision.

SPECIAL CONDITIONS OF EMPLOYMENT

• This position requires the ability to work a variable schedule to include evenings, weekends, and holidays to meet operational needs.

Dr. Phillips Center participates in an employment electronic eligibility verification program through E‑Verify.