Event Services Manager

Greenleaf Hospitality; Kalamazoo (MI); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Event Services Manager to lead a talented team in delivering unforgettable events. This role offers the opportunity to oversee a diverse range of gatherings, from intimate weddings to large conferences, ensuring operational excellence and exceptional guest experiences. Join a company recognized as one of the Nation's 101 Best and Brightest Companies to work for, where your leadership will inspire a culture of teamwork and innovation. If you are passionate about hospitality and eager to make a significant impact, this is the perfect opportunity for you.

Benefits

Annual bonus opportunity

Accrued PTO

401K with match

Medical/Dental/Vision Insurance

Employee Assistance Program

Health and wellness reimbursement

Discount on GHG outlets

Shift meal provided

Discounted hotel rates

Monthly cell phone stipends

Qualifications

• 3+ years of experience in banquet operations or event management.
• Strong problem-solving skills and a passion for team development.

Responsibilities

• Lead and motivate a team to deliver exceptional service at events.
• Collaborate with various teams to ensure seamless event execution.

Skills

Event Management

Team Leadership

Problem-Solving

Customer Service

Education

Experience in Banquet Operations

Job description

Overview

Join Our Award Winning Team. Make an Impact. Create Unforgettable Experiences.

Are you a dynamic hospitality professional with a passion for delivering exceptional events? Greenleaf Hospitality Group is seeking an experienced Event Services Manager to join our leadership team, ensuring seamless execution of on-site and off-site events, from elegant weddings to high-profile conferences. If you're a leader who excels at team development and operational excellence, we want to hear from you!

Why Greenleaf Hospitality Group?

We are one of the Nation's 101 Best and Brightest Companies to work for.

High-Impact Leadership: Lead a team of banquet professionals to deliver top-tier service.

Diverse Event Portfolio: Oversee events of all sizes, from intimate gatherings to large-scale conventions.

Growth & Development: Work closely with senior leadership to shape banquet operations and advance your career.

Commitment to Excellence: Join a company that values innovation, teamwork, and superior guest experiences.

Responsibilities

As the Event Services Manager, you will:

• Lead & Motivate: Inspire a team of banquet supervisors, team leads, servers, bartenders, and setup staff, fostering a culture of excellence and teamwork.
• Execute Flawless Events: Collaborate with sales and catering team, culinary, and service staff to ensure seamless operations for a variety of events, from intimate gatherings to large-scale conferences.
• Drive Operational Excellence: Oversee staffing, training, scheduling, and compliance with safety and service standards.
• Elevate Guest Experiences: Maintain the highest guest service standards, proactively addressing needs, resolving concerns, and creating memorable moments that drive repeat business and referrals.
• Train & Develop Talent: Support hiring, onboarding, and continuous training initiatives to build a high-performing team. Actively mentor staff to enhance service delivery and professional growth.
• Optimize Financial Performance: Assist in managing budgets, controlling costs, and ensuring resource efficiency without compromising service quality.
• Ensure Seamless Communication: Serve as the central point of contact between departments, ensuring smooth coordination with sales, catering, culinary, and operations teams. Attend meetings such as BEO reviews and team huddles to align on event execution.
• Maintain High Standards: Implement and oversee cleanliness, organization, and maintenance programs in all banquet service areas. Ensure compliance with sanitation and safety regulations.
• Problem-Solve with Confidence: Quickly assess and resolve any operational or guest-related issues, making decisive choices that align with business objectives and guest satisfaction.
• Contribute to Strategic Planning: Work alongside the Director of Banquets to develop and implement departmental strategies that enhance efficiency, service quality, and revenue generation.

Qualifications

What You Need for this Position

• 3+ years experience in banquet operations, event management or catering.
• Experience in high-volume venues and off-premise catering preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong problem-solving skills with a proactive and decisive mindset.
• A passion for training, mentoring, and leading a service-driven team.
• Able to stand for long periods of time, up to 10 hours or more.
• Able to stoop and bend.
• Able to lift up to 40 pounds from time to time.
• Able to safely work with potentially dangerous chemicals and equipment.
• Able to comply with safety and health code standards.
• Able to handle responsibilities that require repetitive motion tasks.

What’s in it for You

• Annual bonus opportunity.
• Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued.
• 401K with 100% match up to 3% and 50% match for the next 2%.
• Medical/Dental/Vision/Disability/Life Insurance.
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year.
• Health and wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes, etc.
• 10% discount on GHG outlets.
• (1) shift meal provided per day.
• Discounted hotel rates at Radisson Hotel Group branded properties worldwide.
• Monthly cell phone stipends.
• Annual leadership classes and trainings.
• Parental Leave Program.
• Flexible work schedule.