Event Server

322 Hospitality Group; Grand Forks (ND); On-site; USD 20,000 - 32,000; Full time

Job summary

322 Hospitality Group in Grand Forks, North Dakota, is seeking an enthusiastic server to provide exceptional guest experiences during events and daily service. You will greet guests, upsell beverages and menu items, and maintain clean, well-stocked dining areas.

The role requires strong communication, the ability to work nights and weekends, and knowledge of food safety standards. Prior high-volume restaurant experience is preferred, and attentiveness to guest needs is essential.

Qualifications

• Experience in high-volume food and beverage environments.
• Strong verbal and written communication skills.
• Ability to upsell beverages and menu items effectively.
• Reliable team player with flexible availability.

Responsibilities

• Provides positive guest recognition and relations through performance and attention to guest history.
• Responds to guest questions and suggests food and beverages with upselling.
• Monitors dining experience to respond to needs or requests.
• Enters beverage orders into POS system and handles payments.
• Sets tables with silverware and glassware; maintains cleanliness and restocks.
• Transports dirty dishes to kitchen and cleans wares.
• Knowledgeable about menu and beverage offerings.
• Keeps work areas clean and organized; stocks supplies.
• Requests ID for alcohol and monitors consumption.

Skills

Guest service

Communication

Upselling

Teamwork

Tools

POS system

Job description

About UJob Description

This position performs serving activities for events with primary responsibilities for ensuring exceptional service by creating memorable guest experiences with pride, passion, and heart. Primary responsibilities include greeting guests in a timely and professional manner; checking regularly for guests’ needs; answering any questions or concerns; monitoring guest alcohol consumption and setting and breakdown of venues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides positive guest recognition and relations through personal performance and attention to guest history, including familiarizing himself/herself with regular patrons and VIP guests.
• Responds to guest questions and provides suggestions regarding food and beverages with an aggressive approach to upselling.
• Monitors and observes guests’ dining experience to respond to additional needs or requests.
• Enters beverage orders into point-of-sale system, maintains accurate guests cover counts, totals receipts correctly, verifies sales and collects payment for all beverages served.
• Sets tables with silverware, glassware, and china according to departmental standards. Continually refresh tables through crumbling, refolding napkins as well as replacing soiled flatware. Cleans dirty wares from tables.
• Transports dirty dishes/glassware, etc. from dining room to kitchen. Cleans food from plates and places items into designated cleaning receptacles such as glass racks and silverware bins.
• Thoroughly knowledgeable of the menu, ingredient lists and beverages available.
• Ensures the cleanliness and organization of designated work areas. Stocks/replenishes an adequate supply of products and equipment based on expected business volumes and completes set up and break down duties to departmental standards.
• Requests proper identification from guests purchasing alcoholic beverages when legal limit is questionable (under the age of 30). Consults with management on questionable identification. Monitors guest alcohol consumption and does not serve alcohol to intoxicated guests.
• Complies with local, state, and federal regulations pertaining to food quality, cleanliness and sanitation standards, alcohol service and safety.
• Attends required meetings, pre-shift meetings and training sessions as assigned/scheduled.
• Assists with new employee training by positively reinforcing successful performance and providing respectful and encouraging instruction.
• Complies with the organization’s sustainability standards.
• Complies with organization policies and job standards.
• Completes all other duties as needed.

PERFERRED MINIMUM REQUIREMENTS

• At least 1-2 related work experience in a high-volume, high-energy, food and beverage environment.
• Availability to work nights and weekends as needed.
• Strong verbal, written and interpersonal communication skills.
• Strong knowledge of state and federal laws and regulations related to food, safety, and sanitation.
• Ability to work proactively and independently while fostering a workplace based on teamwork.
• While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk, squat and reach. The employee frequently is required to use hands to finger, handle or feel or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.