Event Security Specialist — Madison Venues (Part-Time)

Live Nation, Inc; Madison (WI); On-site; USD 35,360 - 47,840; Part time

Job summary

Frank Productions, LLC is seeking part-time security staff for Madison, WI venues including The Sylvee, The Orpheum Theater, Majestic, and High Noon Saloon. Starting pay is $20 per hour.

You will help maintain a secure, welcoming environment and manage entry/exit with venue management direction. Candidates should have strong customer service skills, be able to work independently, learn ticketing software, and stay calm in demanding situations.

Qualifications

• Applicable customer service skills working with a diverse set of customers and teammates.
• Ability to work independently and solve problems using sound decision-making skills.
• Ability to learn and work within systems such as MS Office, ticketing software, and other company software.
• Ability to communicate effectively in a team environment that includes in-person collaboration, group communications, and instant messaging.
• Ability to remain calm in stressful and demanding situations.
• Committed to learning, and fostering an environment of diversity, equity, and inclusion.
• Background check required

Responsibilities

• Maintain a safe, secure, and welcoming environment for staff and patrons.
• Ensure safe and efficient ingress and egress into the venue.
• Identify any issues or threats within the venue and outside venue space and report concerns to venue management.
• Respond to security and safety needs in a timely manner.
• Communicate clearly with staff, patrons, vendors and clients about day-of-event needs.
• Maintain an understanding of the venue Emergency Action Plans (EAPs) and Standard Operating Procedures (SOPs) and follow accordingly.
• Assist with opening and closing tasks of the relevant building.
• Assist with emptying trash cans and general clean up.
• Follow company protocol for the relevant building as communicated by venue management.
• All other duties as assigned

Skills

Customer service

Problem solving

Communication

Teamwork

Stress management

Professional demeanor

Tools

MS Office

Ticketing software

Job description

Frank Productions, LLC is seeking part-time security staff for Madison, WI venues including The Sylvee, The Orpheum Theater, Majestic, and High Noon Saloon. Starting pay is $20 per hour.

You will help maintain a secure, welcoming environment and manage entry/exit with venue management direction. Candidates should have strong customer service skills, be able to work independently, learn ticketing software, and stay calm in demanding situations.