Event Sales Manager

Zuma Restaurants; Miami (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

World-class training

Global opportunities

Health Benefits

401(k) Retirement Plan

Family Meals

Rewards & Recognition

Staff Discount

Job summary

Zuma Restaurants in Miami seeks an Event Sales Manager to book, plan, and execute private events for Zuma & Etaru. You will drive revenue, nurture client relationships, and ensure guest satisfaction across both brands.

The role is 100% onsite at our downtown Miami office, with responsibility for the full event lifecycle from lead generation to final billing. Ideal candidates have 3–4 years in luxury hospitality, proven multi-venue event sales success, and strong CRM skills.

Qualifications

• Minimum 3-4 years of experience in restaurants, hotels, or luxury hospitality.
• Demonstrated success managing events across multiple venues or brands.
• Experience working in seasonal or destination markets strongly preferred.
• Proven ability to proactively build and manage a sales pipeline, not only rely on inbound inquiries.
• Strong organizational and time-management skills, with the ability to prioritize multiple deadlines.
• Proficiency in event management and CRM software.
• Professional presence with exceptional client service and relationship-building skills.
• Excellent communication skills, both verbal and written.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Book, manage, and execute events across Zuma & Etaru, ensuring accuracy in all event details.
• Drive event sales through proactive selling, showing, and closing techniques.
• Develop and implement floor plans for events, ensuring optimal layout and flow.
• Print and prepare menus, ensuring they meet guest requirements and standards.
• Attend meetings with chefs, operations leaders, and clients to discuss event details and requirements.
• Provide on-site support during events, addressing any issues or concerns that arise.
• Close out billing for events, ensuring all financial aspects are handled accurately and efficiently.
• Conduct outreach activities to generate new leads and build relationships with potential clients.
• Manage a high volume of inbound leads, maintaining a professional and timely response to all inquiries.
• Maintain a comprehensive understanding of Zuma & Etaru's offerings to effectively sell and promote the venue.

Skills

Event sales

CRM software

Lead generation

Client relationship management

Planning & execution

Tools

CRM software

Job description

As Event Sales Manager for Zuma & Etaru, you will be responsible for booking, planning, and executing private events across both brands while driving revenue, maintaining strong client relationships, and ensuring exceptional guest experiences. This role requires a seasoned professional with proven experience managing event sales in fast-paced, seasonal markets. The Event Sales Manager will oversee the full event lifecycle, from lead generation and client consultation through execution and final billing, while working closely with culinary, operations, and leadership teams across both concepts.

**Please note that this position is 100% onsite based in our office in downdown Miami.

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities: Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.

At Zuma, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:

Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do

Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy - we bring passion and positivity to everything we do

Main Duties

Your key responsibilities will include:

• Book, manage, and execute events across Zuma & Etaru, ensuring accuracy in all event details
• Drive event sales through proactive selling, showing, and closing techniques
• Develop and implement floor plans for events, ensuring optimal layout and flow
• Print and prepare menus, ensuring they meet guest requirements and standards
• Attend meetings with chefs, operations leaders, and clients to discuss event details and requirements
• Provide on-site support during events, addressing any issues or concerns that arise
• Close out billing for events, ensuring all financial aspects are handled accurately and efficiently
• Conduct outreach activities to generate new leads and build relationships with potential clients
• Manage a high volume of inbound leads, maintaining a professional and timely response to all inquiries
• Maintain a comprehensive understanding of Zuma & Etaru's offerings to effectively sell and promote the venue

What We Look For

Our ideal candidate embodies our values and the following:

• Minimum 3-4 years of experience in restaurants, hotels, or luxury hospitality
• Demonstrated success managing events across multiple venues or brands
• Experience working in seasonal or destination markets strongly preferred
• Proven ability to proactively build and manage a sales pipeline, not only rely on inbound inquiries
• Strong organizational and time-management skills, with the ability to prioritize multiple deadlines
• Proficiency in event management and CRM software
• Professional presence with exceptional client service and relationship-building skills
• Excellent communication skills, both verbal and written, to effectively interact with team members and stakeholders
• Ability to work flexible hours, including evenings, weekends, and holidays, as required

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.

As part of our team, you’ll enjoy:

• World-Class training, designed to inspire and educate
• Global opportunities, experience hospitality around the globe with our five incredible brands
• Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being
• 401(k) Retirement Plan, supporting your long-term financial well-being and future goals
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.

Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.