Event Representative (casual)

Seneca Gaming Corporation; City of Niagara Falls (NY); On-site; USD 18,000 - 26,000; Full time

Job summary

Seneca Gaming Corporation is seeking an Event Representative in Niagara Falls, NY to assist patrons at entertainment events, guide seating, collect tickets, and help with lost items. You will ensure safety and provide friendly, professional service throughout events.

Qualifications include being 18 or older, a high school diploma or equivalent, and customer service experience. Expect a dynamic, fast-paced casino environment with flexible hours and compliance expectations.

Qualifications

• 18+ years of age required.
• High school diploma or equivalent.
• Customer service experience required.

Responsibilities

• Assist patrons in finding seats and guiding them to exits in emergencies.
• Collect, count and record tickets issued.
• Direct patrons to restrooms, concessions and telephones.
• Distribute programs to attendees.
• Check tickets or passes for authenticity.
• Provide door checks for patrons leaving temporarily.
• Greet patrons attending events with a friendly demeanor.
• Guide patrons to exits or provide safety instructions.
• Maintain order and ensure safety compliance.
• Assist patrons with special needs and accessibility.
• Deny admission to those without tickets or passes.
• Resolve seating disputes and address customer concerns.
• Maintain knowledge of Seneca Gaming Corporation policies and security guidelines.
• Deliver exceptional customer service and maintain professional conduct.
• Meet attendance guidelines and follow company policies.
• Complete required training within nine months of start date.
• Attend required meetings.
• Duties may change; hours follow a 24-hour schedule.

Skills

Excellent communication

Public speaking

Customer service

Conflict resolution

Teamwork

Education

High school diploma or equivalent

Job description

The Event Representative assists patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• 1. Assist patrons in finding seats, lighting the way with flashlights if necessary.
• 2. Collect, count and record number of tickets collected.
• 3. Direct patrons to restrooms, concession stands and telephones.
• 4. Distribute programs to patrons.
• 5. Examine tickets or passes to verify authenticity, using criteria such as color and date issued.
• 6. Give door checks to patrons who are temporarily leaving establishments.
• 7. Greet patrons attending entertainment events.
• 8. Guide patrons to exits or provide other instructions or assistance in case of emergency.
• 9. Maintain order and ensure adherence to safety rules.
• 10. Provide assistance with patrons’ special needs, such as helping those with wheelchairs.
• 11. Refuse admittance to undesirable persons or persons without tickets or passes.
• 12. Settle seating disputes and help solve other customer concerns.
• 13. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• 14. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• 15. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• 16. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• 17. Attend all necessary meetings.
• 18. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS:

Education/Experience:

• 1. Must be 18 years of age or older upon employment.
• 2. High school diploma or equivalent required.
• 3. Customer Service experience required.

Language Skills and Reasoning Ability:

• 1. Must possess excellent communication skills.
• 2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• 3. Ability to define problems, collect data, establish facts and draw valid conclusions.
• 4. Must have the ability to deal effectively and interact well with the customers and employees.
• 5. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

• 1. Light lifting.
• 2. Must be able to effectively understand and communicate.
• 3. Must be able to stand, walk, and move through all areas of the casino/hotel.
• 4. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate:

$16.00

Compensation is negotiable based on experience and education.