Event Rental Consultant

Herriotts; Champaign (IL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Discounts for childcare

Theme park tickets

Movie tickets

Company matched retirement account

Job summary

Herriott’s is seeking a customer-focused team member to guide clients through the rental process, from initial inquiry to final follow-ups, and to ensure satisfaction. Join a company that serves weddings, corporate events, festivals and private celebrations with tents, tables, chairs, décor and catering equipment, emphasizing quality and attention to detail.

If you thrive in a fast-paced events environment and value teamwork, you’ll fit right in.

Qualifications

• Ability to understand and follow specific instructions and procedures.
• Word processing and/or business software experience.
• Able to lift 50lbs.
• Call center experience (preferred).
• Events-based experience (preferred).

Responsibilities

• Guide and educate clients through the rental process, from initial inquiry to final follow-ups.
• Ensure customer satisfaction and understanding of the rental policies and processes.
• Maintain knowledge of up-to-date industry trends.
• Deliver excellent service to ensure high levels of customer satisfaction.
• Collaborate with Operations team to ensure complete and successful installations.

Skills

Team Player

Positive Mindset

Adaptability

Detail-Oriented

Consistent Attendance

Inclusive

Education

High School Diploma or equivalent

Some college

Degree in marketing, sales, or similar

Certification in event rentals, or a similar field

Job description

At Herriott’s, we take pride in transforming ordinary events into extraordinary memories. Our focus is on providing a wide range of high-quality event rental equipment including various styles of tents, tables, chairs, furniture, stages, dance floors, expo equipment, concessions, catering equipment, glassware, dinnerware, décor, and much, much more! From weddings and corporate gatherings to festivals and private celebrations, our commitment to quality and attention to detail sets us apart. Join us in creating memories that last a lifetime.

Job Description

MAJOR RESPONSIBILITIES

• Guide and educate clients through the rental process, from initial inquiry to final follow-ups.
• Ensure customer satisfaction and understanding of the rental policies and processes.
• Ensure proper customer care and ease of rental.
• Maintain knowledge of up-to-date industry trends.

ACCOUNTABILITIES

• Deliver excellent service to ensure high levels of customer satisfaction
• Correct customer complaints and concerns into a positive experience
• Solidify rapport with current customers to ensure repeat business or referrals
• Answer phones pleasantly and cheerfully
• Ensure customers are greeted in a warm and welcoming mannerAnswer and organize emails for efficiency and clarity
• Respond to customers online
• Take messages and pass them to the appropriate person and ensure receipt
• Gather, assemble, and process quote and order information
• Match rental items and services to customer requests
• Retrieve customer and order information quickly
• Understand and communicate processes and policies effectively to customers
• Ensure cleanliness and photo-quality organization of the front desk/showroom
• Review credit card and online payments to ensure collection within 15 days of delivery
• Assist with the Customer Pickup Door over lunch breaks or periods of busyness
• Recommend and make packages for frequently rented items
• Suggest new products to meet customer needs
• Suggest new business strategies to attract new customers, expand store traffic, and enhance sales
• Maintain a steady book of business via organized and consistent client interaction
• Collaborate with Operations team to ensure complete and successful installations

Requirements

Experience Required

• Ability to understand and follow specific instructions and procedures
• Word processing and/or business software experience
• Skilled in the use of operating basic office equipment
• Basic math skills
• Able to lift 50lbs

Experience Preferred

• Call center experience
• Events-based experience

Education Required

• High School Diploma or equivalent

Education Preferred

• Some college
• Degree in marketing, sales, or similar
• Certification in event rentals, or a similar field
• Vision and dental insurance
• Life insurance
• Holiday pay
• Paid vacation time
• Company matched retirement account
• Discounts for childcare, theme parks, movie tickets, and other local perks

Why Work at Herriott's

Join an Inclusive & Thriving Industry

With the lifting of Covid restrictions, people are eager to get back to celebrating with friends and family. Events are back stronger than ever. By joining Herriott’s, you are joining an industry full of amazing people and amazing opportunities.

Team Spirit

We believe in the power of collaboration. Working with a diverse and talented team, you’ll experience a strong sense of camaraderie and teamwork, creating an atmosphere where everyone’s contribution is valued.

Community

We're deeply tied to our local communities because we help our community with so many of its parties, events, celebrations, and milestones.

Am I the Right Fit?

We're mindful of the impact every new hire has on our company culture, so we stay transparent about our expectations. Our ideal candidate demonstrates the following characteristics:

• 1. Team Player: While individuals can be strong, collaboration is at the heart of our success. It takes a coordinated team of professionals who communicate effectively, share ideas, and work seamlessly with one another to achieve the goals we set.
• 2. Positive Mindset: We believe optimism is contagious. Positivity is the grease that keeps our teams running even when stress is high.
• 3. Adaptability: Each event presents unique challenges that require a flexible approach. The ideal candidate for this position thrives in a fast-paced, ever-changing environment.
• 4. Detail-Oriented: Executing a single festival, wedding, or expo requires attention to detail. Executing hundreds of them over the course of a year requires EXTENSIVE attention to detail. Demonstrate your attention to detail to us by telling us you read this section during your interview.
• 5. Consistent Attendance: With great reliability comes great teamwork. In order to execute as many events as we do in a season, we must be able to rely on employees to consistently show up for work. If you are a punctual and consistent individual, you will thrive here.
• 6. Inclusive: Come as you are. We believe diversity drives innovation. If you hold mutual respect for others regardless of differences and expect the same from others, you'll fit right in.